{"id":8568,"date":"2025-03-31T09:03:57","date_gmt":"2025-03-31T13:03:57","guid":{"rendered":"https:\/\/www.compucom.com\/?p=8568"},"modified":"2025-04-07T11:24:37","modified_gmt":"2025-04-07T15:24:37","slug":"compucom-selects-opsramp-to-deliver-full-lifecycle-observability-services-for-customers","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/compucom-selects-opsramp-to-deliver-full-lifecycle-observability-services-for-customers\/","title":{"rendered":"Compucom Selects OpsRamp to Deliver Full Lifecycle Observability Services for Customers"},"content":{"rendered":"\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"blog-link\">FORT MILL, SC, Apr 8, 2025 &#8211; \u202fCompucom, a leading technology sourcing, integration and services company, has selected <a href=\"https:\/\/www.hpe.com\/us\/en\/opsramp\">OpsRamp<\/a>, a Hewlett Packard Enterprise company, to power its entire services business with full lifecycle IT monitoring, observability and operations management. This strategic move marks a substantial enhancement to Compucom&#8217;s Full Lifecycle Observability (FLO) capabilities. <\/p>\n\n\n\n<p>Compucom&#8217;s <a href=\"\/flo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Full Lifecycle Observability Framework<\/a> integrates data from key areas of enterprise IT, including support, workplace technology, employee experience, compliance, and IT operations, into a centralized dashboard. Utilizing AI and analytics, it provides a comprehensive view of the IT environment, offering insights and recommendations for overall improvement.&nbsp;By adopting OpsRamp across its services portfolio, Compucom will further enhance its ability to deliver observability across hybrid infrastructure, network, security, and cloud services. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"x-resp-embed x-is-video x-is-youtube\"><iframe loading=\"lazy\" title=\"Welcome to FLO, by Compucom\" width=\"742\" height=\"417\" src=\"https:\/\/www.youtube.com\/embed\/A4R89eZs5S4?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.compucom.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-size:16px;font-style:normal;font-weight:400\">\n<p class=\"blog-blockquote has-text-color\" style=\"color:#000018;font-size:16px;font-style:normal;font-weight:500\">&#8220;Enterprise IT infrastructure has become increasingly complex with the adoption of hybrid technologies, spanning on-premises data centers, remote locations, and multiple cloud platforms. OpsRamp software, combined with our end-user monitoring tools, provides us a 360-degree view of a customer\u2019s IT infrastructure, leveraging the data to provide actionable intelligence.&#8221;<\/p>\n<cite><strong>Mike Flanagan<\/strong>, Compucom CIO\/CTO<\/cite><\/blockquote>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-size:16px;font-style:normal;font-weight:400\">\n<p class=\"blog-blockquote has-text-color\" style=\"color:#000018;font-size:16px;font-style:normal;font-weight:500\">&#8220;Compucom&#8217;s decision to power its services with OpsRamp demonstrates the tremendous power of our software to deliver comprehensive observability and management for complex, hybrid IT environments. By leveraging OpsRamp&#8217;s advanced AI-driven insights and automation, Compucom will be able to provide customers with unparalleled visibility, faster incident resolution, and improved operational efficiency. This partnership exemplifies our commitment to empowering organizations with the tools they need to excel in today&#8217;s dynamic IT landscape.&#8221;<\/p>\n<cite><strong>Varma Kunaparaju<\/strong>, Senior Vice President and GM of cloud platform and OpsRamp at HPE<\/cite><\/blockquote>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">Enhancing the Depth and Breadth of Insights<\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p>OpsRamp introduces end-to-end observability and AIOps, covering all aspects of the environment, including infrastructure, network layers and applications. By integrating data from metrics, events, logs, traces, and network flows, OpsRamp provides:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprehensive visibility and deep insights into the performance and health of multi-cloud and multi-vendor IT environments.&nbsp;<\/li>\n\n\n\n<li>Proactive identification of issues and accelerated root cause analysis.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Improved IT resiliency and efficiency.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>This unified approach enhances operational efficiency and reliability, reducing downtime and empowering organizations to deliver superior digital experiences in complex, hybrid, multi-cloud environments.&nbsp;<a href=\"https:\/\/www.opsramp.com\/\/app\/data\/wp-content\/uploads\/2022\/09\/OpsRamp-At-A-Glance-for-ENT-datasheet.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">HPE reports<\/a> that OpsRamp has helped organizations achieve benefits such as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>95% reduction in event noise and alert floods.&nbsp;<\/li>\n\n\n\n<li>50% reduction in the mean time to discover and resolve (MTTR) incidents.&nbsp;<\/li>\n\n\n\n<li>20% reduction in labor and operational costs.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">A Closer Look at the Advantages of HPE OpsRamp<\/h2>\n\n\n\n<p>The benefits offered to enterprise IT environments include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full Stack Observability<\/strong>: OpsRamp empowers organizations to comprehensively discover, map, and monitor their multi-vendor and multi-cloud IT environments across multiple runtimes and application types. By collecting critical telemetry data \u2014 metrics, logs, events, traces, and network flows \u2014 OpsRamp constructs detailed dependency and business service maps, offering complete visibility into the performance and health of the IT estate. <\/li>\n\n\n\n<li><strong>AI-Powered Insights<\/strong>: OpsRamp helps enhance service levels and proactively resolves potential issues by utilizing AI and machine learning to correlate events, detect changes and anomalies, reduce alert overload, and accelerate incident identification and root cause analysis. <\/li>\n\n\n\n<li><strong>Intelligent Automation<\/strong>: Boost IT resilience and automate routine tasks to improve efficiency and compliance with OpsRamp&#8217;s Intelligent automation. OpsRamp utilizes policy-based workflows and runbook automation to automatically route incidents to the right experts, reduce MTTR, and automate patch management and compliance checks.<\/li>\n\n\n\n<li><strong>Ecosystem Integration<\/strong>: OpsRamp supports over 3,000 integrations, allowing seamless incorporation into an existing IT ecosystem.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>\u201cOpsRamp offers a superior, efficient, and comprehensive IT operations management solution compared to traditional tools,&#8221; Flanagan said. &#8220;By leveraging it as part of our Full Lifecycle Observability Framework, we help customers proactively manage their infrastructure and address issues more effectively.&#8221;\u202f&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">###<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#666666;font-style:normal;font-weight:500\">Contact<\/h3>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"border:1px solid rgba(193, 46, 107, 0.3); color:#000018;  font-family:'Poppins'; font-size:14px; line-height: 18px; padding: 10px 2em 10px 10px; margin-top:3em; display: inline-block;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/compucom-gene-king.png\" style=\"margin-top: -40px; float: left; max-width: 60px; border-radius: 50px; box-shadow: 1px 1px 5px 1px #999;\" alt=\"Compucom - Gene King\"><p style=\"padding-left:6em; margin:0;\"><a href=\"mailto:gene.king@compucom.com\" title=\"Gene King, APR\"><strong>Gene King<\/strong><\/a> \u2022 APR<br>Communications &amp; Analyst Relations<\/p><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Compucom has selected OpsRamp, a Hewlett Packard Enterprise company, to power its entire services business with full lifecycle IT monitoring, observability and operations management. This strategic move marks a substantial enhancement to Compucom&#8217;s Full Lifecycle Observability (FLO) capabilities.<\/p>\n","protected":false},"author":7,"featured_media":8575,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[31],"tags":[41],"class_list":["post-8568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-press-release"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Compucom Selects OpsRamp to Deliver Full Lifecycle Observability Services for Customers<\/title>\n<meta name=\"description\" content=\"Compucom enhances its Full Lifecycle Observability (FLO) capabilities by incorporating HPE OpsRamp software.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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