{"id":5669,"date":"2023-11-09T09:31:00","date_gmt":"2023-11-09T09:31:00","guid":{"rendered":"https:\/\/www.compucom.com\/?p=5669"},"modified":"2024-04-05T22:22:06","modified_gmt":"2024-04-05T22:22:06","slug":"digital-employee-experience-survey","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/digital-employee-experience-survey\/","title":{"rendered":"A New Survey From Compucom Highlights Choices in Tech, Support and Work Location Drive Digital Employee Experience"},"content":{"rendered":"\n
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FORT MILL, SC, November 9, 2023 – According to a recent survey conducted by Atomik Research on behalf of Compucom, a leading enterprise IT services and technology sourcing solutions provider, America’s workforce prioritizes workplace technology and location choice when it comes to optimizing their overall experience. Regarding what matters most to their digital workplace experience and overall satisfaction, respondents indicated that technology choice (35%) and workplace flexibility (35%) are two of the most important elements.<\/p>\n\n\n\n

While most workplace satisfaction surveys focus on how employees feel about working remotely, hybrid or in the office, Compucom’s survey focuses on how technology and digital support \u2013 or lack of it \u2013 impact the employee experience.<\/p>\n\n\n\n

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“It\u2019s clear that choice is the most important aspect of the overall digital work experience.

Three years ago at the height of the pandemic, there was little choice in workplace or technology used. But despite companies having time to work out the kinks, there seems to be limited choice as workers continue to experience technology frustrations that impact their engagement and productivity.”<\/p>\nHeather Lockhart,<\/strong> Compucom CMO<\/cite><\/blockquote>\n\n\n\n

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The survey polled 2,400 hybrid, remote and full-time in-office workers, and the results show the importance of technology to the employee experience. The survey explored the role technology choice, user support and workplace play in both job decisions and employee satisfaction.<\/p>\n\n\n\n

The More Things Change, the More They Stay the Same<\/h2>\n\n\n\n

Compared to results from a similar survey conducted on Compucom’s behalf in 2022, companies aren’t doing any better in supplying the technology and support employees need. When it comes to production loss and daily tech frustrations, there’s little change year over year for remote and hybrid workers. Technology frustration is still a major driver of employee churn:<\/p>\n\n\n\n