{"id":4770,"date":"2023-03-23T08:32:13","date_gmt":"2023-03-23T08:32:13","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=2674"},"modified":"2024-04-05T15:08:49","modified_gmt":"2024-04-05T15:08:49","slug":"companies-reimagine-the-employee-experience-with-managed-services","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/companies-reimagine-the-employee-experience-with-managed-services\/","title":{"rendered":"Companies Reimagine the Employee Experience with Managed Services"},"content":{"rendered":"\n<div style=\"border:1px solid rgba(193, 46, 107, 0.3); color:#000018;  font-family:'Poppins'; font-size:14px; line-height: 18px; padding: 10px 2em 10px 10px; display: inline-block; border-bottom-right-radius: 15px;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/05\/compucom-editorial-team.png\" style=\"margin-top: -40px; float: left; max-width: 60px; border-radius: 50px; box-shadow: 1px 1px 5px 1px #999;\" alt=\"Compucom Editorial Team\"><p style=\"padding-left:6em; margin:0;\">{{dc:author:display_name}}<\/p><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>For companies across industries, worker expectations have grown exponentially. Many who enjoy the flexibility of remote and hybrid work expect seamless technology and tools. Meanwhile, their peers in-office also expect efficient technology, processes, and support. &nbsp;<\/p>\n\n\n\n<div style=\"border-top: 2px solid #C12E6B; border-bottom: 2px solid #C12E6B; padding-top: 1em; margin: 30px 0;\"><strong><span style=\"padding-left: 10px;\">Learn more about:<\/span><\/strong><br>\n<ul>\n<li class=\"blog-link\"><a href=\"#TheChallenges\" style=\"text-decoration: underline;\">The Challenges<\/a><\/li>\n<li class=\"blog-link\"><a href=\"#TheSolution\" style=\"text-decoration: underline;\">The Solution<\/a><\/li>\n<li class=\"blog-link\"><a href=\"#SustainabilitySavings\" style=\"text-decoration: underline;\">Sustainability Savings<\/a><\/li>\n<li class=\"blog-link\"><a href=\"#TheBottomLine\" style=\"text-decoration: underline;\">The Bottom Line<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"blog-blockquote has-text-color has-link-color wp-elements-c6a8ec17f04c88f24155d83ec6076f80\" style=\"color:#000018;font-size:18px;font-style:normal;font-weight:600\"><span style=\"font-weight: bold;\">\u201cProductivity, minimizing downtime, and enabling employees to be able to access things when they need it and how they need is really paramount.\u201d<\/span><\/p>\n<\/blockquote>\n\n\n\n<p class=\"blog-link\">Says <a href=\"https:\/\/www.linkedin.com\/in\/troy-baldwin-0b14931b\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">Troy Baldwin<\/span><\/span><\/a>, product management director at CompuCom. \u201cIt\u2019s always been important, but Covid accelerated the need.\u201d&nbsp;<br><br>In this new norm of an increasingly distributed workforce, it\u2019s critical for enterprises to get the employee experience right. Yet many companies struggle with employee engagement, satisfaction, and turnover due in part to outdated technology or persistent roadblocks to change. &nbsp;<br><br>With the right solutions and technology, however, enterprises can ensure their workers are engaged and happy, and have experiences that are productive, connected, secure, and seamless. Ultimately, happy workers lead to better outcomes for companies. &nbsp;<a id=\"TheChallenges\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">The Challenges<\/h2>\n\n\n\n<p class=\"blog-link\">Workers across sectors continue to have abundant choices in the job market as the Great Resignation continues, while employee expectations have drastically shifted.&nbsp;<br><br>Some 50% of respondents to a <a href=\"https:\/\/www.gartner.com\/en\/podcasts\/thinkcast\/what-comes-after-the-great-resignation\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">Gartner survey<\/span><\/span><\/a> said the pandemic changed their expectations for their employer. When employees talk about their on-the-job frustrations, outdated and hard-to-use technology almost always tops the list. &nbsp;<br><br>Employees want their work devices and tools to be modern, up-to-date, compliant, secure, and hassle-free.And workers want this seamless experience from day one. They expect a smooth and hassle-free onboarding process that gets them up to speed and working right away. When their equipment breaks or malfunctions, they need an immediate fix, and for outdated equipment to be replaced without effort on their end or long wait times.&nbsp;<br><br>\u201cFrom day one, people have to have the tools to at least start to function\u2014a computer, email,\u201d Baldwin says. \u201cFolks are leaving because they didn\u2019t have the tools they needed or the tools they wanted.\u201d&nbsp;<br><br>For companies that fail to address a poor employee experience, there are often significant consequences. Enterprises may suffer from the high cost of continuously having to recruit and onboard new staff.&nbsp;<br><br>Replacing staff members also isn\u2019t a quick or easy task. By some estimates, <a href=\"https:\/\/hbr.org\/2022\/06\/is-your-hiring-process-costing-you-talent\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">the average time to hire last about 43 days<\/span><\/span><\/a>, and for some, it\u2019s much longer. That\u2019s time that could be better spent creating new, engaging experiences for current employees.&nbsp;<br><br>On the flip side, there\u2019s a significant upside and bottom-line impact to having engaged, productive, and happy employees. Employees that are satisfied with their work help maintain customer relationships, improve business outcomes, and offer better customer experiences. &nbsp;<br><br>Despite how critical seamless technology and processes are for employees, however, IT talent comes at a premium these days. It\u2019s difficult for IT departments to keep up with their day-to-day requirements, let alone deliver a seamless employee experience. &nbsp;<a id=\"TheSolution\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">The Solution<\/h2>\n\n\n\n<p><span style=\"font-weight: normal;\">The good news is that managed services can simplify hardware refreshes and remote monitoring, taking some of the burden off IT.&nbsp;<\/span><br><br>Compucom\u2019s Modern Endpoint Management for the Modern Age helps companies shift from an office-centric approach to a work-from-anywhere model. It\u2019s a concierge-style single source for provisioning, device management, and operational support.&nbsp; Baldwin went on to say:<br><br><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"blog-blockquote has-text-color has-link-color wp-elements-e4c250507563a2c2da9003ae049aef43\" style=\"color:#000018;font-size:18px\"><strong>\u201cWhen you package services together, companies have a much better experience. It enables the full breadth and understanding of the environment that\u2019s very difficult for customers to do independently.\u201d\u00a0<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"blog-link\">Using the service, companies can seamlessly manage devices\u2019 complete life cycle, from procurement to end-of-life when devices are retired, resold, or replaced. The service makes remote monitoring, fixing, and managing all employee devices easy, including Windows, macOS, mobile, and BYO devices. &nbsp;<br><br>Employees can access files and apps from anywhere, while security is ensured regardless of the multiple work locations. Onboarding becomes seamless, too, with distribution to new employees of pre-equipped devices containing applications and tools. &nbsp;<br><br>As part of the holistic solution, Compucom has a long-standing partnership with Intel on the vPro platform, which allows for remote access of machines so repairs can be performed at any time. &nbsp;<br><br>By tapping into the <a href=\"https:\/\/plan.seek.intel.com\/vPro-business\/compucom\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">vPRO platform<\/span><\/span><\/a>, enterprises lower maintenance costs when technicians don\u2019t have to repair on-site or equipment doesn\u2019t need to be sent in for repair. Still, dispatch support can be sent to a worker\u2019s residence when necessary and a replacement device readily provided during repair to minimize downtime.&nbsp;<br><br>Analytics tools and automation are a key part of the solution. If an event or an issue occurs on an employee\u2019s device, an automation can be proactively kicked off to resolve the problem before the user experiences an impact.&nbsp;<br><br>\u201cWe\u2019re also constantly learning and constantly collecting all this telemetry data to understand where there\u2019s opportunities for automation,\u201d Baldwin says.&nbsp;<a id=\"SustainabilitySavings\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">Sustainability Savings<\/h2>\n\n\n\n<p>The journey to net zero is also furthered when rolling out gas-powered, CO2-emitting service vehicles for service becomes less necessary. What\u2019s more, companies can also save energy with optimized power state management, turning devices on and off remotely to match usage patterns, reducing unneeded energy consumption and lowering utility costs.\u202f&nbsp;<br><br>Compucom\u2019s Device as-a-Service component includes flexible equipment leasing, \u201czero touch\u201d remote device configuration, and convenient repair, refurbishment, and IT Asset Disposition services.Companies that have embraced the solution have:&nbsp;<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduced support needs by up to 40% <\/li>\n\n\n\n<li>Lowered maintenance costs <\/li>\n\n\n\n<li>Improved staff productivity &nbsp;<\/li>\n\n\n\n<li>Streamlined employee onboarding by reducing device setup time by up to 90%<\/li>\n\n\n\n<li>Created a better overall user experience&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>One large financial company that ultimately approached Compucom for help heard from employees that log-in start-up times were taking 20-30 minutes each morning.&nbsp;<br><br>\u201cThat\u2019s a huge productivity loss for employees and the organization,\u201d Baldwin says. \u201cWe\u2019re at a place now where folks are not going to put up with that.\u201d &nbsp;<br><br>Compucom put analytics tools in place for the financial company to collect data to evaluate start-up times. They found the delayed start-up claims were true. Highly skilled employees were experiencing some of the largest productivity losses.&nbsp;<br><br>Because of the analysis, the company implemented a holistic solution that included adjusting scripts and replacing aged-out equipment. The solution ultimately drastically improved start-up times and resulted in enhanced employee productivity. &nbsp;<a id=\"TheBottomLine\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\"><span data-contrast=\"auto\">The Bottom Line<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"auto\">In today\u2019s distributed workplace, where employees have more choice than ever when it comes to employers, it\u2019s clear that a seamless experience with technology is no longer a nice to have\u2014it\u2019s mission critical.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Companies that want to retain staff and ultimately provide the best possible service to customers will benefit from a managed service like Compucom\u2019s Modern Endpoint Management for the Modern Age.<\/span><\/p>\n\n\n\n<p class=\"blog-link\"><a href=\"https:\/\/www4.compucom.com\/intel-vpro-launch\" target=\"_blank\" style=\"text-decoration: underline;\" rel=\"noopener\">Learn more about Intel vPRO here.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For companies across industries, worker expectations have grown exponentially. Many who enjoy the flexibility of remote and hybrid work expect seamless technology and tools. Meanwhile, their peers in-office also expect efficient technology, processes, and support.<\/p>\n","protected":false},"author":8,"featured_media":3709,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[48,42],"tags":[83,56],"class_list":["post-4770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-endpoint-management","category-technology-sourcing-services","tag-daas","tag-intel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Companies Reimagine the Employee Experience with Managed Services - Compucom<\/title>\n<meta name=\"description\" content=\"With the right solutions and technology, enterprises can ensure their workers are engaged and have productive, connected, secure, and seamless experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.compucom.com\/companies-reimagine-the-employee-experience-with-managed-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Companies Reimagine the Employee Experience with Managed Services - 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