{"id":4754,"date":"2023-11-06T18:11:12","date_gmt":"2023-11-06T18:11:12","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=4754"},"modified":"2024-04-06T02:20:51","modified_gmt":"2024-04-06T02:20:51","slug":"aiops-going-beyond-the-buzzword","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/aiops-going-beyond-the-buzzword\/","title":{"rendered":"AIOps: Going Beyond the Buzzword"},"content":{"rendered":"\n
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\"Compucom\"

Greg Druffel<\/strong> \u2022\u202f Managing Solution Architect<\/span><\/p><\/div>\n\n\n\n

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Short for Artificial Intelligence for IT Operations<\/strong>, AIOps<\/strong> uses artificial intelligence (AI)<\/strong> and machine learning (ML)<\/strong> to automate and optimize IT processes<\/a>. And it\u2019s a popular buzzword lately. But, to go beyond the buzzword, cut through the hype, and realize the benefits, AIOps components must be properly integrated with your IT systems.\u00a0\u00a0<\/p>\n\n\n\n

When done right, AIOps equips your IT talent with powerful tools, freeing them from tedious tasks and allowing them to focus on more valuable, interesting work like cost and risk reduction, ultimately enhancing user experience.  <\/p>\n\n\n\n

Early AIOps Adoption and Expertise<\/h2>\n\n\n\n
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Gartner coined the term AIOps in 2017. But even before then, Compucom\u2019s delivery teams were investigating ways to help customers cope with the increasing complexity and scale of IT infrastructure combined with the exploding volume of real-time data. As an early adopter of AIOps capabilities, we recognized the urgent need to help our customers better handle their IT operations.<\/p>\n\n\n\n

Since they were initially introduced, AIOps tools have matured, becoming more scalable. Through experience, we’ve refined a set of combined tools that can readily integrate our customers’ existing capabilities and customize them to suit their needs and preferences.<\/a><\/p>\n\n\n\n

To date, we have retail, finance, and healthcare customers that are benefiting from our AIOps expertise. We provide AIOps as part of our Infrastructure Management and Cloud Technology services, and we can support on-premises, cloud, and hybrid environments. <\/p>\n\n\n\n

Our AIOps Approach<\/h2>\n\n\n\n
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Compucom’s approach integrates toolsets to handle five AIOps components.<\/p>\n\n\n\n

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  1. The Event Management<\/strong> component monitors and manages network, server, storage, application, and IoT data, passing events to the Situational Awareness component.<\/li>\n\n\n\n
  2. The Situational Awareness<\/strong> component correlates events to determine an \u201cincident,\u201d reducing event noise by 98%. The incident is enriched with relevant data to help understand system and business impact in virtual situation rooms that enable collaboration across multiple domains. Algorithms are applied to determine the root cause, learning from previous results and from manual training by the operators.<\/li>\n\n\n\n
  3. The Engage<\/strong> component (IT Service Management or ITSM) manages and records all actions and results from the Situational Awareness and Orchestration Services components. This dramatically improves record and ticket quality, allowing for much more effective Problem Management.<\/li>\n\n\n\n
  4. The Orchestration Services<\/strong> component is instructed by the Situational Awareness component when additional information or action from an endpoint or service is needed. It enables operators to design workflows for diagnosis and remediation, which may include steps asking for human input.<\/li>\n\n\n\n
  5. The Execution Services <\/strong>component directly interacts with the endpoint devices. It executes the commands from the Orchestration Services component and returns the results.  <\/li>\n<\/ol>\n\n\n\n

    Monitor the Right Sources. Use the Right Tools.<\/h2>\n\n\n\n
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    Sophisticated AIOps monitors and ingests data from three layers. Events from these layers can then be correlated to create context and a better understanding of inefficiencies or bottlenecks:<\/p>\n\n\n\n