{"id":4650,"date":"2023-09-01T21:44:00","date_gmt":"2023-09-01T21:44:00","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=4650"},"modified":"2024-04-06T02:27:05","modified_gmt":"2024-04-06T02:27:05","slug":"9-benefits-msps-bring-to-retail-cx","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/9-benefits-msps-bring-to-retail-cx\/","title":{"rendered":"Sale or No Sale: 9 Benefits MSPs Bring to Retail CX"},"content":{"rendered":"\n
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\"Troy

Troy Baldwin<\/strong> \u2022\u202fDirector, Offering Management<\/p><\/div>\n<\/div><\/div>\n\n\n\n

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Remember the last time you called your electric company, filed an insurance claim, or bought something online? Maybe you took a trip with a new airline or went to a different restaurant.<\/p>\n\n\n\n

Looking back, did you like the experience? Did you hate it? What did you think of the company that provided it? <\/p>\n\n\n\n

CX Matters <\/h2>\n\n\n\n
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In today’s economy, companies, especially retailers, are focusing on customer experience (CX) in an effort to understand customer needs.<\/p>\n\n\n\n

But what does it mean to put the customers’ needs at the center of your company’s business strategy? More than just meeting their immediate needs to get the sale, it means ensuring they have a flawless customer experience throughout their entire journey with you \u2013 technology plays a critical role in this. <\/p>\n\n\n\n

CX and Technology: The Foundation<\/h2>\n\n\n\n

At Compucom, we believe that Customer Experience (CX) and technology should be the foundation of any business. When a customer is satisfied with their service, there is a higher potential of creating brand loyalty and even promoting your company to others.<\/p>\n\n\n\n

Partnering with a Managed Services Provider (MSP) that designs its solutions around the end-user and customer experience ensures your infrastructure, systems, and applications set you up to deliver the customer experience that is expected of your brand.<\/p>\n\n\n\n

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\u201cToday, IT is at the center of every business, but it’s moving so fast that the business needs more than transactional services that address the issue of the day; they need IT partners that understand their business and their long-term goals and are committed to mutual success.\u201d<\/p>\nTrevor Kemp<\/strong>, Compucom’s Product Management Director<\/cite><\/blockquote>\n<\/div><\/div>\n\n\n\n

CX and IT Managed Services: The Benefits <\/h2>\n\n\n\n

According to a Salesforce customer engagement report, 88% of respondents say that “the experience a company provides is as important as its products and services<\/a>.” We make it a point to understand your goals and vision for the customer experience as part of your overall business needs \u2013 acting as a true partner in driving your success.<\/p>\n\n\n\n

Here’s a look at the benefits and efficiencies that well-thought-out managed IT services and solutions can bring to your customer and employee experience (which are tightly linked) while at the same time freeing up valuable in-house technical resources:<\/p>\n\n\n\n