{"id":4241,"date":"2023-07-07T15:13:21","date_gmt":"2023-07-07T15:13:21","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=4241"},"modified":"2024-06-26T14:44:32","modified_gmt":"2024-06-26T18:44:32","slug":"effective-dex-prioritizes-users","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/effective-dex-prioritizes-users\/","title":{"rendered":"Effective DEX Prioritizes Users"},"content":{"rendered":"\n
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\"Troy

Troy Baldwin<\/strong> \u2022\u202fDirector, Offering Management<\/p><\/div>\n<\/div><\/div>\n\n\n\n

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Good Digital Employee Experience (DEX)<\/strong> is more than a \u201cnice to have\u201d that will help retain and attract talent; it underpins many top business initiatives. Consider the priority<\/span><\/a> of many businesses today: resilience \u2014 the ability \u201cto deal with adversity, to withstand shock, and to adapt fast.\u201d\u202f\u202f<\/p>\n\n\n\n

The Consequences of Not Championing Good Employee Experience\u202f<\/h2>\n\n\n\n
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Companies wanting to build resilience will adopt policies and systems to prevent sources of disruption, such as cybersecurity threats. But suppose no attention has been paid to DEX, and employees are saddled with a consistently poor user experience. Out of sheer frustration, they may start to cut corners, adopt risky workarounds, or use their unmanaged devices to get things done.<\/p>\n\n\n\n

Not considering employee experience can, sometimes dangerously, undermine other critical policies and directly influence your customers\u2019 experiences for the worse. Who hasn\u2019t heard sighs of frustration or outright complaints as a customer-facing employee grapples with slow or subpar technology?<\/p>\n\n\n\n

Prioritizing User Experience in DEX<\/h2>\n\n\n\n
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Getting DEX right, so your workplace technology is all about the users, means good business outcomes<\/span><\/a> will follow. Gartner predicts<\/span><\/a> DEX and general employee experience will continue to rise in importance for companies. By 2025, they predict 50% of organizations will have established a DEX strategy, team, and management tool, up from 15% in 2022.\u202f<\/p>\n\n\n\n

Compucom prioritizes user experience across all our offerings to create the ideal experience for our customers’ employees by:\u202f<\/p>\n\n\n\n