{"id":4206,"date":"2023-06-13T08:32:00","date_gmt":"2023-06-13T08:32:00","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=4206"},"modified":"2023-06-13T08:32:00","modified_gmt":"2023-06-13T08:32:00","slug":"compucom-launches-employee-experience-2-0","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/compucom-launches-employee-experience-2-0\/","title":{"rendered":"Compucom Combines Analytics and Actionable Insight, Defines Digital Employee Experience with Newly Launched Service"},"content":{"rendered":"\n

Improving employee digital experience key to engaged, productive employees<\/h2>\n\n\n\n
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FORT MILL, SC, June 13, 2023 – The move to remote and hybrid work accelerated the need to have the right technology and support in place for employees to ensure a productive workforce. It also placed the digital employee experience center stage as a critical element of employee retention and satisfaction. Compucom, a leading managed IT services and technology provider, has set the standard of digital employee experience<\/u><\/a><\/strong> by launching its experience analytics and management dashboard along with its Digital Experience Management services in defining the overall digital employee experience.<\/p>\n\n\n\n

Compucom leverages its proprietary service to glean insights into an employee\u2019s technology experience then provides actionable insights to improve it. Combined with its full end-to-end device lifecycle and end-user support, Compucom serves the ongoing needs of enterprise customers in managing and improving the digital experience in four key dimensions: enabling employees via technology, providing self-sufficient issue resolution, offering well-defined support, and workplace flexibility.<\/p>\n\n\n\n

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“Even pre-pandemic, companies were focusing more on the employee experience, right-sizing its technology needs and moving from SLAs to XLAs. But no one was able to define it and establish ways to improve it – until now. Our teams leverage customer insights, third-party technologies and our own proprietary development to deliver on the promise of improving the employee experience.”<\/p>\nKevin Shank, Compucom CEO<\/cite><\/blockquote>\n<\/div><\/div>\n\n\n\n

Measuring experience<\/h2>\n\n\n\n
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Compucom developed four dimensions to measure and improve the digital employee experience. These dimensions are used to establish a baseline measurement and track the ongoing experience. Compucom partnered with Lakeside Software on the use of its digital employee experience (DEX) technology SysTrack, to develop the XAM tool\u2019s dashboard and to monitor the experience. The analytics team reviews multiple data sets including telemetry data, support tickets, user sentiment and more to provide solutions to then improve the experience. The key is segmenting the digital experience into four dimensions, outlined below, with each having key performance indicators.<\/p>\n\n\n\n