{"id":4054,"date":"2022-03-03T08:03:00","date_gmt":"2022-03-03T08:03:00","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=4054"},"modified":"2024-04-05T23:06:58","modified_gmt":"2024-04-05T23:06:58","slug":"compucom-named-leader-in-nelsonhall-digital-workplace-services-report","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/compucom-named-leader-in-nelsonhall-digital-workplace-services-report\/","title":{"rendered":"Compucom Named Leader in NelsonHall Digital Workplace Services Report"},"content":{"rendered":"\n<p>FORT MILL, SC, March 3, 2022 &#8211; Compucom, a leading managed services provider, was recognized as a Leader in the Advanced Digital Workplace Services market by NelsonHall. As a Leader, Compucom was found to exhibit a high capability relative to their peers to both deliver immediate benefit and to meet future client requirements.<\/p>\n\n\n\n<p>NelsonHall\u2019s Vendor Evaluation &amp; Assessment Tool (NEAT) is used by strategic sourcing managers and BPS and ITS category managers across a comprehensive range of business process outsourcing and IT outsourcing service lines, both horizontal and industry-specific.<\/p>\n\n\n\n<p>&#8220;We\u2019re honored to see NelsonHall recognize Compucom\u2019s commitment to helping our customers adapt to new operating models,\u201d said Mick Slattery, CEO of Compucom. &#8220;We are connecting people, technology and the edge with a seamless experience, creating the future of work in real-time. This is the new reality for cybersecurity, business resilience, and employee retention.\u201d<\/p>\n\n\n\n<p>According to NelsonHall, Compucom\u2019s strengths in the Advanced Digital Workplace Services industry were primarily due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ability to Adapt to Future Needs:<\/strong> NelsonHall found Compucom demonstrated an ability to meet future client requirements by investing in IP, accelerators and partner technologies. As part of their \u201cRemote Right\u201d initiative to support new hybrid workforce models, Compucom is implementing AI-led virtual agents, partnering with Twilio to support asynchronous text interactions, and using the Intel vPro chipset to further enable remote management of devices.<\/li>\n\n\n\n<li><strong>Advanced Customer Experience: <\/strong>Compucom\u2019s Customer Experience Office drives continuous improvement in its customers\u2019 user experience. This is evidenced by their increased use of <strong>experience level agreements (XLAs)<\/strong> across its client base, customized by persona, client verticals, and client-specific requirements.<\/li>\n\n\n\n<li><strong>Expansive Field Services Capabilities:<\/strong> Compucom uses its extensive field services capabilities to facilitate remote support and use of Advanced Exchange and immersive technologies. This is done through Solution Cafes, smart lockers, IT vending machines, residential onsite support, and strengthened remote capabilities.<\/li>\n<\/ul>\n\n\n\n<p>NelsonHall is the leading global analyst firm dedicated to helping organizations understand the \u201cart of the possible\u201d in digital operations transformation.<\/p>\n\n\n\n<p>The firm\u2019s 2021 NEAT vendor evaluation analyzed the performance of 19 vendors offering advanced digital workplace services. This included evaluating companies\u2019 capabilities to provide proactive and predictive support services, self-serve capabilities, on-site and virtual support services, AR\/VR and other immersive technology, smart meeting rooms and smart offices, artificial intelligence, personalized experience services and many other key buy-side dynamics.<\/p>\n\n\n\n<p>\u201cAt the start of the pandemic, clients needed help to get their teams remote and up and running. Compucom provided this service, known as Remote Light, by getting basic equipment to staff working remotely and providing the most secure working environment to essential workers,\u201d said John Laherty, senior research analyst at NelsonHall. \u201cNow, Compucom has pivoted toward &#8216;Remote Right,&#8217; which means planning for the long-term implications of managing remote, on-premises or hybrid workplace connectivity, productivity and security.\u201d<\/p>\n\n\n\n<p>NelsonHall\u2019s report also noted that Compucom&#8217;s Elite Employee Experience provides customized technology, support, and managed services from its core offerings to create an end-to-end experience. In addition, the report highlighted the company\u2019s use of persona-based needs and linking contractual engagement to measurable experience outcomes (XLIs) to improve business processes and outcomes.<\/p>\n\n\n\n<p>Access to the NelsonHall Advanced Digital Workplace Services 2021 NEAT Assessment report is free for registered buy-side organizations and available to qualifying NelsonHall clients on NelsonHall\u2019s site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">About NelsonHall<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>NelsonHall is the leading global analyst firm dedicated to helping organizations understand the \u2018art of the possible\u2019 in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies.<\/p>\n\n\n\n<p>NelsonHall\u2019s research is based on rigorous, primary research, and is widely respected for the<br>quality, depth and insight of its analysis.<\/p>\n\n\n\n<p class=\"has-text-align-center\">###<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#666666;font-style:normal;font-weight:500\">Contact<\/h3>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"border:1px solid rgba(193, 46, 107, 0.3); color:#000018;  font-family:'Poppins'; font-size:14px; line-height: 18px; padding: 10px 2em 10px 10px; margin-top:3em; display: inline-block;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/compucom-gene-king.png\" style=\"margin-top: -40px; float: left; max-width: 60px; border-radius: 50px; box-shadow: 1px 1px 5px 1px #999;\" alt=\"Compucom - Gene King\"><p style=\"padding-left:6em; margin:0;\"><a href=\"mailto:gene.king@compucom.com\" title=\"Gene King, APR\"><strong>Gene King<\/strong><\/a> \u2022 APR<br>Communications &amp; Analyst Relations<\/p><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Compucom was<br \/>\nrecognized as a Leader in the Advanced Digital Workplace Services market by NelsonHall.<\/p>\n","protected":false},"author":8,"featured_media":4055,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[31],"tags":[34,41],"class_list":["post-4054","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-analyst-recognition","tag-press-release"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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