{"id":3579,"date":"2023-04-21T08:40:00","date_gmt":"2023-04-21T08:40:00","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=3579"},"modified":"2024-04-05T13:29:12","modified_gmt":"2024-04-05T13:29:12","slug":"3-ways-technology-can-ease-pressure-on-healthcare-workers","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/3-ways-technology-can-ease-pressure-on-healthcare-workers\/","title":{"rendered":"3 Ways Technology Can Ease Pressure on Healthcare Workers"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"border:1px solid rgba(193, 46, 107, 0.3); color:#000018;  font-family:'Poppins'; font-size:14px; line-height: 18px; padding: 10px 2em 10px 10px; display: inline-block; border-bottom-right-radius: 15px;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/05\/compucom-editorial-team.png\" style=\"margin-top: -40px; float: left; max-width: 60px; border-radius: 50px; box-shadow: 1px 1px 5px 1px #999;\" alt=\"Compucom Editorial Team\"><p style=\"padding-left:6em; margin:0;\">{{dc:author:display_name}}<\/p><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"blog-link\">With the urgency of current <strong><a href=\"https:\/\/www.aamc.org\/media\/54681\/download\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">healthcare worker shortages<\/span><\/a><\/strong>, strategies for attracting and retaining top talent are front of mind for organizational leaders. This puts Employee Experience (EX) \u2014 the employee\u2019s overall impression of an organization based on all the interactions they have from onboarding to offboarding \u2014 in the spotlight.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n\n\n\n<p><strong>Learn more about:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blog-link\"><a href=\"#daas\"><span style=\"text-decoration: underline;\">Device as a Service (DaaS)<\/span><\/a><\/li>\n\n\n\n<li class=\"blog-link\"><a href=\"#tech\"><span style=\"text-decoration: underline;\">Personalized Technology Support Services<\/span><\/a><\/li>\n\n\n\n<li class=\"blog-link\"><a href=\"#ex\"><span style=\"text-decoration: underline;\">Experience Management Across All IT Services<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n<\/div><\/div>\n\n\n\n<p>Because such tasks as managing patient data, tracking treatment plans, scheduling appointments, and using telemedicine and barcode medication administration systems can make up a sizable percentage of a healthcare worker\u2019s day, high-performing technology is fundamental to good employee experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"daas\" style=\"font-size:30px;font-style:normal;font-weight:600\">User-Centric Services: Device Choice and Personalized Tech Support<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\">Device as a Service (DaaS): A Budget-Conscious Way to Provide Great Devices<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Device as a Service (DaaS) is a leasing model that provides laptops, tablets, and smartphones bundled with a complete set of features and services covering the entire lifecycle of the device into a single, per-device monthly contract. It\u2019s a scalable solution that allows you to easily shrink or grow your fleet of devices as needed without incurring significant upfront costs.<\/p>\n\n\n\n<p>The benefits to healthcare employee experience include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access to the latest technology<\/strong><br>For the best patient care, hospital staff needs up-to-date equipment that works efficiently. Device offerings are on a regular refresh cycle (typically three years), ensuring access to current devices without incurring additional costs<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Simplified device management<br><\/strong>Device management, maintenance, security, and support can be part of the DaaS package, freeing your staff from time-consuming tasks such as software updates, security patches, and troubleshooting<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tech\" style=\"font-size:30px;font-style:normal;font-weight:600\">Personalized Technology Support Services: Help to Suit Each Healthcare Worker and Situation<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"blog-link\">Health information technologies are<strong> <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC8068415\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">implicated as a contributing factor<\/span><\/a> <\/strong>to clinician burnout. With the pressures and fatigue that clinicians face as part of the job, it\u2019s critical to ensure that, should they run into technical issues, they always have access to high-quality support in the way that suits them and the situation best.<\/p>\n\n\n\n<p>Look for personalized support services to provide proactive incident resolution with multi-channel engagement through voice (with a courtesy call-back feature), text, email, digital assistance (which unifies AI chat and live agent chat), and a digital engagement platform for self-help and self-service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ex\" style=\"font-size:30px;font-style:normal;font-weight:600\">Experience Management Across All IT Services<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>Continuous Improvement of Employee Experience<\/strong><\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Experience Management (XM) is a process for measuring, managing, and improving employee experience. Sources of important data such as endpoint telemetry (including application, operating system, and device data), service metrics (availability, use rate, and reliability data), event sensors, targeted employee surveys, and user-sentiment analysis are used to generate performance indicators.<\/p>\n\n\n\n<p>Insights are developed from the collected data using Artificial Intelligence\/Machine Learning (AI\/ML). Then actionable insights are generated, either automatically or by experienced analysts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>Experience Management (XM) is a Game Changer<\/strong><\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Using Experience Management (XM) processes helps determine the right improvements and actions to take across a breadth of services. For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Programmed automated responses, such as self-heal actions triggered by sensor events<\/li>\n\n\n\n<li>Knowledgebase content updates or improved chat scripts<\/li>\n\n\n\n<li>Empowering service desk agents with one-click automation to resolve a common issue on endpoint devices<\/li>\n<\/ul>\n\n\n\n<p>XM is a game changer for our customers. We can now provide them with a view into their employees\u2019 sentiments, burnout, and frustration and enable insight into how best to fix potential pain points, sometimes before the user is even aware of an issue.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">Compucom: The Right Partner for Healthcare Technology<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>With the significantly higher rates of burnout and stress in healthcare, your staff shouldn&#8217;t have to wait on technology and IT services that don\u2019t perform well; their focus should be achieving a reasonable work-life balance and caring for patients.<\/p>\n\n\n\n<p class=\"blog-link\">Compucom has strong relationships with <strong><a href=\"\/partners\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">popular OEMs<\/span><\/a><\/strong> for you to choose from, such as HP\u00ae, <strong><a href=\"\/partners\/lenovo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">Lenovo\u00ae<\/span><\/a><\/strong>, <strong><a href=\"\/partners\/intel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">Intel\u00ae<\/span><\/a><\/strong>, <strong><a href=\"\/partners\/dell\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">Dell\u00ae<\/span><\/a><\/strong>, and <strong><a href=\"\/partners\/apple\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">Apple\u00ae<\/span><\/a><\/strong>. We also design all our services around EX.<\/p>\n\n\n\n<p>Our focus is creating ideal technology experiences for end users, proactively keeping them connected, productive, and secure. Our solutions minimize technical frustrations and barriers to productivity while giving a nod to today&#8217;s workers\u2019 expectations that are heavily influenced by their consumer experiences.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"\/contact\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:15px;background-color:#c12e6b\" target=\"_blank\" rel=\"noreferrer noopener\">LET&#8217;S TALK!<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>With the urgency of current healthcare worker shortages, strategies for attracting and retaining top talent are front of mind for organizational leaders. This puts Employee Experience (EX) \u2014 the employee\u2019s overall impression of an organization based on all the interactions they have from onboarding to offboarding \u2014 in the spotlight. <\/p>\n","protected":false},"author":8,"featured_media":3695,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[47],"tags":[83,67,38],"class_list":["post-3579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services-and-it-support","tag-daas","tag-dex","tag-healthcare"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3 Ways Technology Can Ease Pressure on Healthcare Workers - Compucom<\/title>\n<meta name=\"description\" content=\"With the urgency of healthcare worker shortages, attracting and retaining talent is a priority, putting Employee Experience in the spotlight.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.compucom.com\/3-ways-technology-can-ease-pressure-on-healthcare-workers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Ways Technology Can Ease Pressure on Healthcare Workers - 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