{"id":3507,"date":"2023-02-13T09:08:00","date_gmt":"2023-02-13T09:08:00","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=3507"},"modified":"2024-04-06T00:33:35","modified_gmt":"2024-04-06T00:33:35","slug":"experience-technology-support","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/experience-technology-support\/","title":{"rendered":"Experience, Technology, Support"},"content":{"rendered":"\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">We Speak Your IT Love Languages<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Just like when well-meaning sweethearts fall short of understanding what their partner needs to \u201cfeel the love,\u201d your enterprise could be missing the boat when it comes to understanding the right actions to keep your best and brightest.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n\n\n\n<p><strong>Learn more about the &#8220;3 IT Love Languages&#8221;:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#ex\"><span style=\"text-decoration: underline;\">Experience<\/span><\/a><br><\/li>\n\n\n\n<li><a href=\"#tech\"><u>Technology<\/u><\/a><br><\/li>\n\n\n\n<li><a href=\"#support\"><span style=\"text-decoration: underline;\">Support<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p>You&#8217;ve likely heard of Gary Chapman&#8217;s book, \u201cThe 5 Love Languages.\u201d<\/p>\n\n\n\n<p>In it, he discusses the five main ways of expressing and receiving love, and how each person has a preferred love language that their partner may not understand.<\/p>\n\n\n\n<p>We see parallels in this earnest misunderstanding and how enterprises sometimes miss low-hanging fruit in their overall employee retention efforts.\u202f<\/p>\n\n\n\n<p>So, speaking the same IT love language will help you avoid being dumped by your most talented employees as they seek another attractive employer who will better \u201cget\u201d them.\u202f<\/p>\n\n\n\n<p>To stop your employees\u2019 wandering eyes, we present the \u201c3 IT Love Languages\u201d \u2014 and how <strong>Compucom can help you become fluent in them, providing a great experience, technology, and support for employees who will want to stick around.\u202f<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ex\" style=\"font-size:30px;font-style:normal;font-weight:600\">Experience<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>Move Them With Great Technology Experiences and Minimal Hassles\u202f<\/strong><\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In the distributed digital workplace, technology has top billing as the main means of accomplishing daily tasks, connecting with managers and co-workers, and producing results. Give employees a great technology and service experience that is personalized to their work and location, and they\u2019ll thank you with greater loyalty and productivity.<\/p>\n\n\n\n<p>An employee whose technology works seamlessly throughout their workday also is more likely to finish in time to catch the little league game, make dinner, do a little yoga, or binge-watch the latest series. In short, they\u2019re more likely to have time to live their lives and be a happy, loyal employee that will stay.&#8221;<\/p>\n\n\n\n<p>At Compucom, we design all our offerings to measure, manage, and continuously improve technology experiences, taking a responsive rather than reactive approach.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-style:normal;font-weight:600\">\n<p class=\"blog-blockquote has-text-color\" style=\"color:#000018;font-size:18px\"><strong>&#8220;<\/strong>An employee whose technology works seamlessly throughout their workday also is \u2026 more likely to have time to live their lives and be a happy, loyal employee that will stay.<strong>&#8220;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>By having <strong><a href=\"https:\/\/www4.compucom.com\/compucom-connect-the-dots-whitepaper\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">Experience Management<\/span><\/a><\/strong> foundational to all our services, we can use measurements such as endpoint telemetry, service metrics, and user-sentiment analysis to develop insights (using AI\/ML analytics) and make targeted improvements across our range of services.<\/p>\n\n\n\n<p>There\u2019s a lot to love about the results \u2013 like how we can fix pain points in employees\u2019 interactions with technology, ideally before the user is even aware.\u202f<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tech\" style=\"font-size:30px;font-style:normal;font-weight:600\">Technology<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>Dazzle Them With the Best Devices and Equipment for the Job\u202f<\/strong><\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our lasting relationships with OEMs mean we can supply your employees with a depth of device choice they\u2019ll appreciate.<\/p>\n\n\n\n<p>In addition, we can help you define \u201cpersonas\u201d \u2014 detailed definitions of groups of employees who require the same or a similar set of technologies, services, applications, data access, and support \u2014 identifying the appropriate tools to get employees productive from the get-go.\u202f<\/p>\n\n\n\n<p>That helps us design an end-to-end Device Lifecycle Service plan to get your employees the latest, best-fit technology and provide value across the enterprise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"support\" style=\"font-size:30px;font-style:normal;font-weight:600\">Support<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>Take Care of Them With Top-Notch Technology Expertise, Available Where and When Needed\u202f<\/strong><\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In a <strong><a href=\"https:\/\/www4.compucom.com\/compucom-connect-the-dots-whitepaper\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">recent survey<\/span><\/a><\/strong>, we found that 89% of remote or hybrid workers would be happier at work if companies invested more in tech and support. Show employees you\u2019re there for them, with a variety of <strong><a href=\"\/employee-and-technology-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">user-defined support options<\/span><\/a><\/strong> on standby.<\/p>\n\n\n\n<p>We know that balancing the right combination of live support with automation and self-help tools provides end users with the best channel to fit an issue\u2019s urgency level \u2014 delivering a great support experience while keeping your costs low.<\/p>\n\n\n\n<p>Compucom\u2019s Digital Support and Field Services ensure that your employees, wherever they\u2019re working, will have minimal downtime.\u202f<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">Show Employees That You Care About Their Experience\u202f<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www4.compucom.com\/compucom-connect-the-dots-whitepaper\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"625\" height=\"625\" src=\"https:\/\/www.compucom.com\/\/app\/data\/wp-content\/uploads\/2023\/04\/Compucom-Connecting-the-Dots-Whitepaper.png\" alt=\"Compucom - Connecting the Dots Whitepaper\" class=\"wp-image-3441\" srcset=\"https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/Compucom-Connecting-the-Dots-Whitepaper.png 625w, https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/Compucom-Connecting-the-Dots-Whitepaper-300x300.png 300w, https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/Compucom-Connecting-the-Dots-Whitepaper-150x150.png 150w, https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/Compucom-Connecting-the-Dots-Whitepaper-100x100.png 100w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>To make employees want to stay \u2014 measure, manage, and improve the employee experience.\u202f<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www4.compucom.com\/compucom-connect-the-dots-whitepaper\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Download our whitepaper, Connecting the Dots: Experience Technology and the Hybrid Work Environment<\/u><\/a><\/strong>, to gain new insights, solutions, and recommendations on how to mitigate churn and create a workplace people will love for years to come.<\/p>\n\n\n\n<p><em>Book a meeting below to learn how Compucom can help you become silver-tongued in the 3 IT Love Languages.\u202f<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"\/contact\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:15px;background-color:#c12e6b\" target=\"_blank\" rel=\"noreferrer noopener\">BOOK A MEETING<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Just like when well-meaning sweethearts fall short of understanding what their partner needs to \u201cfeel the love,\u201d your enterprise could be missing the boat when it comes to understanding the right actions to keep your best and brightest. <\/p>\n","protected":false},"author":8,"featured_media":3712,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[45,42],"tags":[67,68],"class_list":["post-3507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-desk-support-services","category-technology-sourcing-services","tag-dex","tag-experience-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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