{"id":3371,"date":"2022-07-19T08:42:00","date_gmt":"2022-07-19T08:42:00","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=3371"},"modified":"2024-04-05T15:10:07","modified_gmt":"2024-04-05T15:10:07","slug":"4-key-areas-for-a-better-hybrid-employee-experience","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/4-key-areas-for-a-better-hybrid-employee-experience\/","title":{"rendered":"4 Key Areas for a Better Hybrid Employee Experience"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"border:1px solid rgba(193, 46, 107, 0.3); color:#000018;  font-family:'Poppins'; font-size:14px; line-height: 18px; padding: 10px 2em 10px 10px; display: inline-block; border-bottom-right-radius: 15px;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/05\/compucom-editorial-team.png\" style=\"margin-top: -40px; float: left; max-width: 60px; border-radius: 50px; box-shadow: 1px 1px 5px 1px #999;\" alt=\"Compucom Editorial Team\"><p style=\"padding-left:6em; margin:0;\">{{dc:author:display_name}}<\/p><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p>Happy and engaged employees make for happy customers. Anecdotally we know this, but the research makes it clear too: improving the employee experience drives growth.<\/p>\n\n\n\n<p class=\"blog-link\">A <strong><a href=\"https:\/\/hbr.org\/sponsored\/2021\/08\/heres-what-happens-when-you-focus-on-employees-to-better-serve-your-customers\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">survey conducted by Salesforce and Forbes<\/span><\/a><\/strong> found companies that prioritize positive employee experience outperformed those that don&#8217;t\u2014seeing 1.8 times faster revenue growth.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n\n\n\n<p><strong>Learn more about the four key areas to develop for a better employee experience:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blog-link\"><a href=\"#onboarding\"><span style=\"text-decoration: underline;\">Thoughtful Digital Onboarding<\/span><\/a><br><\/li>\n\n\n\n<li class=\"blog-link\"><a href=\"#tech\"><u>Technology of Choice<\/u><\/a><br><\/li>\n\n\n\n<li class=\"blog-link\"><a href=\"#support\"><span style=\"text-decoration: underline;\">Tech Support Options<\/span><\/a><br><\/li>\n\n\n\n<li class=\"blog-link\"><a href=\"#security\"><span style=\"text-decoration: underline;\">Security for Every Work Environment<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n<\/div><\/div>\n\n\n\n<p>When you put the right people, technology, and services in place to support your team, you create an environment that nurtures engagement, productivity, and loyalty.<\/p>\n\n\n\n<p class=\"blog-link\">With companies <strong><a href=\"\/hybrid-work-models-are-the-clear-winner\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">increasingly shifting to a hybrid model<\/span><\/a><\/strong>, now is the perfect time to optimize the employee experience and gain a competitive edge. So where to start?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"onboarding\" style=\"font-size:30px;font-style:normal;font-weight:600\">1. Thoughtful Digital Onboarding<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>No matter where the work happens, you must be sure your new hires feel welcomed, informed, connected, and appreciated from day one. Merely shipping a computer in a plain box no longer cuts it.<\/p>\n\n\n\n<p>Think through the expectations and goals for your team members&#8217; first few days and weeks. What do they need to know leading up to that first day?<\/p>\n\n\n\n<p>How will they set up and connect to workplace technology? Which systems do they need access to right away? What will you do to act as a guide?<\/p>\n\n\n\n<p>Consider how confusing it can be to navigate a new role in a hybrid or remote environment! The more guidance you can provide new employees, the more supported and engaged they will feel on their first day\u2014and beyond.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tech\" style=\"font-size:30px;font-style:normal;font-weight:600\">2. Technology of Choice<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>IT leaders must focus on equipping workers with the best technology for how\u2014and where and when\u2014they work today.<\/p>\n\n\n\n<p>First, ensure everyone has access to the tech they need. HR and IT teams should collaborate to survey employees and determine technology needs based on specific departments, roles, preferences, and demands.<\/p>\n\n\n\n<p>Give teams the freedom to choose the devices that will work best for them, and make it clear which products IT can support.<\/p>\n\n\n\n<p>Wherever possible, reduce friction with collaboration and productivity apps, AI-powered tools, and smart features that streamline processes.<\/p>\n\n\n\n<p class=\"blog-link\">Consider a Device as a Service (DaaS) provider to simplify how you <a href=\"\/workplace-technology\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\"><strong>equip your workforce<\/strong><\/span><\/a> with the latest technology!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"support\" style=\"font-size:30px;font-style:normal;font-weight:600\">3. Tech Support Options<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Once your team has their equipment, they&#8217;ll likely need help. There&#8217;s no one-size-fits-all approach to IT support anymore.<\/p>\n\n\n\n<p>David in accounting may prefer to call the service desk to talk through an issue, while Maria from sales wants to visit an on-site support team for help.<\/p>\n\n\n\n<p>Meanwhile, your Gen Z employees are perfectly happy using self-service support options and following up by chat as needed.<\/p>\n\n\n\n<p class=\"blog-link\">What&#8217;s the solution here? Let your employees pick what works best for them and their unique work style! Have <em>multiple <\/em><a href=\"\/employee-and-technology-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\"><strong>employee and technology support options<\/strong><\/span><\/a> on standby around the clock.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"security\" style=\"font-size:30px;font-style:normal;font-weight:600\">4. Security for Every Work Environment<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Most data breaches are caused by people making mistakes.<\/p>\n\n\n\n<p class=\"blog-link\">In a <strong><a href=\"https:\/\/www.tessian.com\/research\/the-psychology-of-human-error\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">report from email security company Tessian<\/span><\/a><\/strong>, nearly half of the employees cited distraction and fatigue as the main reasons they made a cybersecurity mistake.<\/p>\n\n\n\n<p>With 57% of workers admitting they\u2019re more distracted when working from home, the shift to remote and hybrid work could be opening businesses up to greater risks.<\/p>\n\n\n\n<p>From an employee experience perspective, we have a few areas to revisit.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Think through scenarios: <\/strong>How will your employees access business-critical data in a remote environment? What about those who move between locations, or spend a few days in the office? The key is to make sure employees feel safe and empowered to do their jobs securely, whether they&#8217;re presenting in a conference room, or connecting with customers from home or in the field.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Knowledge is power:<\/strong> Security awareness training is not a &#8220;one-and-done&#8221; process! Regularly train all employees on cybersecurity risks, at least twice a year. That should include password security, phishing techniques, malware and ransomware, device security, and other information security best practices.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Remove the guesswork:<\/strong> Have crystal clear information security policies. Pair them with step-by-step instructions on how to avoid data breaches and how to escalate in case of a problem. Better yet, make reporting a one-step process.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">Creating a Seamless Digital Experience<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>All of this is core to what we do. At Compucom, we are all about innovating the employee experience for today&#8217;s hybrid work environments.<\/p>\n\n\n\n<p>From start to finish, we procure, configure, and support all your IT needs to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Innovate the employee experience to retain your best talent<\/li>\n\n\n\n<li>Provide frictionless productivity<\/li>\n\n\n\n<li>Pair the right device with the right people<\/li>\n\n\n\n<li>Empower your team with digitally-powered support<\/li>\n\n\n\n<li>Secure it all, anywhere and anytime<\/li>\n<\/ul>\n\n\n\n<p>Together, we can support your distributed workers and their technology anywhere the work gets done. Book a meeting to get started.<\/p>\n\n\n\n<p class=\"blog-link\">Want to learn more about transforming employee experience? Be sure to read our blog <strong><a href=\"\/experience-level-agreements-explained\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">on experience level agreements<\/span><\/a><\/strong> and why they&#8217;re the future of IT service.<\/p>\n\n\n\n<p>If you&#8217;d like to learn more about how Compucom can help your organization, simply reach out!<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"\/contact\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:15px;background-color:#c12e6b\" target=\"_blank\" rel=\"noreferrer noopener\">LET&#8217;S TALK!<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Happy and engaged employees make for happy customers. Anecdotally we know this, but the research makes it clear too: improving the employee experience drives growth.<\/p>\n","protected":false},"author":8,"featured_media":3749,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[48,47],"tags":[66,67],"class_list":["post-3371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-endpoint-management","category-managed-services-and-it-support","tag-cybersecurity","tag-dex"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 Key Areas for a Better Hybrid Employee Experience - Compucom<\/title>\n<meta name=\"description\" content=\"Optimize the employee experience and gain the competitive edge. 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