{"id":3155,"date":"2022-11-03T09:10:00","date_gmt":"2022-11-03T09:10:00","guid":{"rendered":"https:\/\/recomp.5oclock.io\/?p=3155"},"modified":"2024-04-05T15:06:02","modified_gmt":"2024-04-05T15:06:02","slug":"better-tech-happier-teams","status":"publish","type":"post","link":"https:\/\/www.compucom.com\/better-tech-happier-teams\/","title":{"rendered":"Better Tech, Happier Teams"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"border:1px solid rgba(193, 46, 107, 0.3); color:#000018;  font-family:'Poppins'; font-size:14px; line-height: 18px; padding: 10px 2em 10px 10px; display: inline-block; border-bottom-right-radius: 15px;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/compucom-gene-king.png\" style=\"margin-top: -40px; float: left; max-width: 60px; border-radius: 50px; box-shadow: 1px 1px 5px 1px #999;\" alt=\"Compucom - Gene King\"><p style=\"padding-left:6em; margin:0;\"><a href=\"https:\/\/www.linkedin.com\/in\/geneaking\/\" title=\"Gene King, APR\"><strong><u>Gene King, APR<\/u><\/strong><\/a><br>Communications &amp; Analyst Relations<\/p><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px;font-style:normal;font-weight:600\">IT Industry Summit Highlights Importance of Employee Experience Management<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>It was a long time coming, but well worth the wait: our first Advisor Day at Compucom since the pandemic!<\/p>\n\n\n\n<p>In an exciting in-person meeting of the minds \u2014 attended by experts from some of the leading analyst firms in the industry \u2014 we explored how the digital workplace has changed, why the employee technology experience is so critical, and how we\u2019re optimizing the experience to help customers succeed.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n\n\n\n<p><strong>Learn more about:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blog-link\"><a href=\"#ex\"><span style=\"text-decoration: underline;\">Digital Employee Experience Leads Conversations<\/span><\/a><br><\/li>\n\n\n\n<li class=\"blog-link\"><a href=\"#xla\"><span style=\"text-decoration: underline;\">Moving to XLAs with the Customer Experience Office<\/span><\/a><br><\/li>\n\n\n\n<li class=\"blog-link\"><a href=\"#tech\"><span style=\"text-decoration: underline;\">Distributing the Technology is the First Step<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#c12e6b;color:#c12e6b\"\/>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ex\" style=\"font-size:30px;font-style:normal;font-weight:600\">Digital Employee Experience Leads Conversations<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our world of work has changed forever. Technology is more distributed than ever before \u2014 and so are employees. For enterprises to succeed today, the digital employee experience must be at the center of your technology strategy.<\/p>\n\n\n\n<p class=\"blog-link\">Our new research supports this. We presented advisors with a preview of Compucom\u2019s <strong><a href=\"\/new-survey-from-compucom-highlights\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">Workforce and Tech Experience Survey<\/span><\/a><\/strong>, which directly connects the employee experience with a company\u2019s technology \u2014 underscoring that the better your IT, the happier and more productive your workers.<\/p>\n\n\n\n<p class=\"blog-link\">On the flip side, we also know that people are far more frustrated if provided with disappointing tech at work \u2014 the kind that leads to annoying interruptions, or difficulty accessing resources while working remotely. They&#8217;re even <strong><a href=\"\/new-survey-from-compucom-highlights\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">likely to look for another job because of it<\/span><\/a><\/strong>.<\/p>\n\n\n\n<p>A key takeaway here: if poor (and easily preventable) technology experiences go uncorrected, that costs employers time, money, and talent.<\/p>\n\n\n\n<p>Enhancing the employee experience has become key to boosting individual productivity and retaining talent, but also to the success of the entire organization.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"xla\" style=\"font-size:30px;font-style:normal;font-weight:600\">Moving to XLAs with the Customer Experience Office<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our survey findings led to a discussion about experience level indicators (XLIs). How do we know whether a customer is having the ideal experience? And then how do we ensure that result?<\/p>\n\n\n\n<p>At Compucom, we\u2019ve spent years developing the right metrics to gauge user experience and sentiment in the hybrid workplace. Our XLIs are categorized across four dimensions, each representing an aspect of the digital employee experience:<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>Technology Choice<\/strong> <\/h3>\n\n\n\n<p>Access to the latest devices, data, and services that best-fit employees&#8217; work styles and needs, with the ability to integrate personal technology if desired.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>Self-Sufficiency<\/strong><\/h3>\n\n\n\n<p>The ability to complete most tasks independently, which has been simplified through technology and automation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>User Support<\/strong><\/h3>\n\n\n\n<p>Access to trusted, experienced support representatives, reachable through multiple channels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-medium-font-size\" style=\"color:#000018;font-style:normal;font-weight:500\"><strong>Workplace Flexibility<\/strong><\/h3>\n\n\n\n<p>Access to the technology, services, and security necessary to be productive, regardless of work location.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We pull telemetry, persona, and service data from our customers, then score their experiences within these dimensions \u2014 giving us a clearer picture into where services can improve.<\/p>\n\n\n\n<p class=\"blog-link\">Those XLIs will <strong><a href=\"\/experience-level-agreements-explained\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">translate into XLAs<\/span><\/a><\/strong> with the help of the Customer Experience Office (CXO). That&#8217;s a team dedicated to helping the customer make improvements and resolve issues faster, based upon all this experience data.<\/p>\n\n\n\n<p>But measuring the experience is just part of the equation. The key to successful outcomes is in our ability to continuously improve services and manage experiences.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/www.compucom.com\/\/app\/data\/wp-content\/uploads\/2023\/04\/compucom-Advisor-Day-Wall-Quote-1024x684.png\" alt=\"Compucom - Advisory Day Wall Quote\" class=\"wp-image-3313\" srcset=\"https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/compucom-Advisor-Day-Wall-Quote-1024x684.png 1024w, https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/compucom-Advisor-Day-Wall-Quote-300x200.png 300w, https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/compucom-Advisor-Day-Wall-Quote-768x513.png 768w, https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/compucom-Advisor-Day-Wall-Quote-100x67.png 100w, https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/compucom-Advisor-Day-Wall-Quote-862x575.png 862w, https:\/\/www.compucom.com\/wp-content\/uploads\/2023\/04\/compucom-Advisor-Day-Wall-Quote.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tech\" style=\"font-size:30px;font-style:normal;font-weight:600\">Distributing the Technology is the First Step<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our research shows that employees want flexibility in where and when they work, and they want a choice in the technology they use every day.<\/p>\n\n\n\n<p>How you get that technology into their hands matters, too.<\/p>\n\n\n\n<p class=\"blog-link\">What better way to illustrate Compucom\u2019s strengths in end-to-end technology asset management than with a tour of our state-of-the-art Advanced Configuration Center, a <strong><a href=\"https:\/\/www.businesswire.com\/news\/home\/20201118005234\/en\/New-Jersey-Government-Awards-CompuCom-a-Class-D-Electronic-Waste-Recycling-Permit\" target=\"_blank\" rel=\"noreferrer noopener\">Class D-certified facility<\/a><\/strong>, just outside of Philadelphia.<\/p>\n\n\n\n<p>Our guests got an up-close view of the sprawling facility, where techs configure and ship more than 471,000 devices each year \u2014 enabling us to deliver the devices customers want most, exactly when and where they need them.<\/p>\n\n\n\n<p>It was a pleasure to welcome analysts on-site to demonstrate why no other company is as well-positioned to help enterprises succeed.<\/p>\n\n\n\n<p>Compucom is the technology services provider for today&#8217;s hybrid work world. An innovative partner to manage the IT experience from beginning to end.<\/p>\n\n\n\n<p>We&#8217;re singularly focused on creating seamless digital technology experiences for our customers, and their employees \u2013 and we&#8217;re doing it with bold moves, at scale.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/recomp.5oclock.io\/new-survey-from-compucom-highlights\/\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:15px;background-color:#c12e6b\" target=\"_blank\" rel=\"noreferrer noopener\">READ THE SURVEY&#8217;S HIGHLIGHTS<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>It was a long time coming, but well worth the wait: our first Advisor Day at Compucom since the pandemic!<\/p>\n<p>In an exciting in-person meeting of the minds \u2014 attended by experts from some of the leading analyst firms in the industry \u2014 we explored how the digital workplace has changed, why the employee technology experience is so critical, and how we\u2019re optimizing the experience to help customers succeed. <\/p>\n","protected":false},"author":8,"featured_media":3743,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[47],"tags":[67,68],"class_list":["post-3155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services-and-it-support","tag-dex","tag-experience-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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