FORT MILL, SC, February 1, 2023 — Compucom, a leading IT managed services provider, was named a Leader in the SPARK Matrix in Digital Workplace Services report created by Quadrant Knowledge Solutions. The report on the SPARK Matrix in Digital Workplace Services placed Compucom among the leaders due primarily to the fact the company enables end users’ productivity and engagement where employees can focus on their core business.

Compucom CEO Kevin Shank indicated this recognition further solidifies the company’s reputation of putting customers at the center of everything it does.

Quadrant Knowledge Solutions recognized Compucom for leading with several initiatives that focus on optimizing user experience in the hybrid digital workplace:

• Enabling end-user productivity & engagement, where employees can be focused on their business without keeping an eye on their technology.  

• Offering flexible end-user support models where the company delivers scalable & adaptable communications platforms to improve employee productivity, cost saving, and support for a more mobile and agile workforce. The flexible technology acquisition options are provided as per the user’s business needs and embedding Environmental, Social & Governance (ESG) into the digital workplace.  

• Building strong alliances and partner relationships with leading technology companies, including HP, IBM, Cisco, Dell, Apple, Inc, JamfPro, AirWatch, Microsoft, and others. 

Delivering digital workplace services that demonstrate heightened business outcomes, such as improved cost savings, improved SLAs & services, enhanced peak period operational objectives, guiding productivity and collaborations platforms, boardroom modernization, reduced security and latency issues, service desks and digital consultancy.   

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Gene King • APR
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Leading management consultancy lauds Compucom’s key digital workplace differentiators of employee experience-focused services and strong device management

FORT MILL, S.C. – Compucom, a leading IT managed services provider, was recognized as a Disruptor in Avasant’s Digital Workplace Services 2022 RadarView for the second consecutive year.

Avasant is a leading management consulting firm focused on translating the power of technology into realizable business strategies for the world’s largest corporations.

The Avasant Digital Workplace Services 2022 RadarView report noted that as hybrid work is becoming the new normal, businesses are investing in revamping their workplaces to incorporate multiple devices and employee expectations, to eradicate device compatibility concerns and transform employee experience.

“With a strong foothold in North America and comprehensive workplace services spanning across verticals, Compucom is poised to disrupt the current digital workplace marketplace,” said Swapnil Bhatnagar, research director, Avasant.

The RadarView report also noted Compucom helps its customers generate actionable insights that drive service changes such as automation, self-serve responses, endpoint policies, and operational activities to improve the employee experience directly. Other strengths include:

• Employee Experience Management: Compucom utilizes its Experience Management Framework and Compucom Connect, a user engagement portal, for employee experience management.

• Device Lifecycle Management: Compucom leverages its IT asset disposition (ITAD) portal, and LCAMS, a lease and asset management tool, for device management and supports clients with sustainability through device lifecycle management.

Mick Slattery, Compucom CEO, indicated status in industry studies is a testament to the dedicated professionals at Compucom.

“Whether it be from respected industry analysts or our customers, Compucom is pleased to receive recognition for our employee experience and device lifecycle management capabilities. This validation helps large enterprises readily recognize Compucom as transforming the digital workplace – delivering efficient and effective IT management that brings about high-value business outcomes for a wide spectrum of enterprises – small, medium and large.”

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Gene King • APR
Communications & Analyst Relations

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Report Highlights Compucom’s Key Differentiators of User Experience-Focused Services and Strong Device Management

FORT MILL, SC, November 17, 2022 – Compucom, a leading IT managed services provider, was recognized as a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2022.

Everest’s report noted that in order to build a sustainable workplace ecosystem, a conscious effort is needed to move away from stopgap solutions. Instead, the focus should be on critical components of the digital workplace that have been eclipsed by business continuity challenges in the last two years.

These business continuity challenges, Everest observes, include:

• E-governance and compliance
• Employee experience management
• Employee burnout
• Virtual culture and talent building
• Data privacy

The report’s author, Udit Singh, practice director at Everest Group, indicated that enterprises looking for experience management-led workplace transformations would find confidence in Compucom’s employee experience management framework, which consists of 80+ metrics across four dimensions of user experience.

Everest Group’s PEAK Matrix evaluation focused on three key criteria:

• User Experience: Compucom has a strong focus on measuring and improving user experience through persona and experience-centric metrics. With robust transformation solutions, Compucom provides agility and flexibility to customers and users in the healthcare and retail sectors.
• Workplace Solution Portfolio: Compucom’s workplace solution portfolio is designed to support modern hybrid and remote digital employee experiences underpinned by zero-trust security, BYOD (Bring Your Own Device), modern endpoint management and AI-powered self-help.
• Customer Relations and Investments: Compucom’s significant investments in Moogsoft and Bonitasoft helped strengthen its automation-based workplace solutions. Customers ranging from small, medium and large enterprises value Compucom’s cost-effectiveness delivered via AI-powered workplace solutions to meet the specific needs of each enterprise.

“With the world’s leading enterprises turning to research firms like Everest to help them solve their toughest sourcing and digital transformation challenges, Compucom is pleased to be recognized as a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix,” said Mick Slattery, Compucom CEO.

“Recognition like this is made possible by our talented and committed associates as they provide a frictionless user experience out of the box, with automated, onsite, and remote support. We thank Everest for recognizing the efforts our associates deliver day in, day out as we continue to earn the right to serve our customers every day.”

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Gene King • APR
Communications & Analyst Relations

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Report Highlights Compucom’s Key Differentiators of Experience-Focused Services and Strong Device Management

FORT MILL, SC, October 31, 2022 – Compucom, a leading managed IT services provider, was recognized as a Leader in the 2022 ISG Provider Lens Future of Work – Services and Solutions report. The report highlights Compucom’s category leadership, due to its experience-focused services portfolio, analytics-driven mindset and device management capabilities.

“The employee experience has gone through unprecedented change the past couple of years,” said Mick Slattery, Compucom CEO. “The pandemic accelerated the move to more remote and hybrid work hastening the need to upgrade tech and improve the employee experience. Compucom has been at the intersection of providing the best-distributed technology and digital workplace solutions for our customers for more than three decades.”

According to Information Services Group (ISG), Compucom is a leader in the highly competitive managed service provider (MSP) space for both Large Accounts and Midmarket categories. ISG noted the company’s focus on overall employee experience as a strong element of the rating.

“Compucom’s capabilities around device lifecycle management, deployment, maintenance and support services provide employee experience-, satisfaction- and productivity-focused outcomes for clients,” said Mrinal Rai, ISG principal analyst. “Its strong presence in the U.S. is a strong factor contributing to its leadership position in the ISG Provider Lens report.”

The company also has a strong analytics-driven mindset, ISG noted. Compucom leverages data from devices, operating systems and applications through telemetry and combines this data with employee survey responses to get real-time visibility of technology performance. Additionally, Compucom analyzes endpoint data, performs root cause analysis (RCA) and develops automated solutions to resolve the issue automatically.

Four additional qualifications stood out to ISG including the company’s:

• Comprehensive device management delivery and services that support companies across North America using its partnerships with OEM vendors.
• Device lifecycle management capabilities from procurement to disposal, with high visibility and opportunities to save costs.
• Unified Endpoint Management support that includes Microsoft Endpoint Configuration Manager, Endpoint Manager and Intune and is a preferred partner for Jamf to support Apple endpoint management.
• Focus on flexible support with enterprise-grade services such as onsite and remote support and device choices, covering 95 percent of North America with Compucom technicians with same-day service.

ISG also named Compucom a Product Challenger in three categories: Digital Service Desk and Workplace Support Services and Managed Employee Experience Services in the U.S. and also in the Managed Workplace Services – End User Technology in the U.S. Public Sector category.

“We’re proud to maintain our leadership standing in ISG’s annual Future of Work – Services and Solutions report,” Slattery said. “Thanks to our talented and committed associates, Compucom continues to grow by providing frictionless experience out of the box, with automated, onsite, and remote support. We thank ISG for recognizing the hard work our associates put in every day.”

About ISG Provider Lens

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.

The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

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Gene King • APR
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FORT MILL, SC, April 5, 2022—With solutions designed to support today’s fluid workplace, Compucom was recognized as a Disruptor in the Avasant Digital Workplace Services RadarView 2021 and a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2021.

Both industry-leading research organizations noted Compucom’s flexibility to serve customers of all sizes in a variety of industries contributed to its listing on their 2021 reports. Avasant’s Digital Workplace Services RadarView report highlights the strides Compucom has taken to assist its customers in building resilient digital workplaces driven by cloud-based workplace platforms and tools.

The report helps enterprises identify key service providers to implement and manage digital workplace services. Avasant evaluated more than 40 digital workplace services providers and identified three key strengths of Compucom:

• Practice Maturity: Compucom’s end-to-end experience leverages customized technology, support, and managed services as core offerings. Compucom’s 24/7 services provide an application so customers can access self-service support, assisted support, and device management.
• Partner Ecosystem: Compucom delivers device-as-a-service solutions to its customers by partnering with key OEMs. Compucom has strategic partnerships with major technology vendors and holds a mix of gold and silver competencies in 10 Microsoft solution areas, including cloud platforms and messaging.
• Investments & Innovations: Compucom introduced technology services targeting small and midsize businesses providing standard IT solutions, service desk support, on-site support, IT asset disposition, one-time installation and more.

“With large enterprise customers in its portfolio from all major industry verticals, and a bundled workplace solution targeting SMB customers, Compucom is well-positioned to deliver workplace services to enterprises across all segments in the North American region,” said Swapnil Bhatnagar, Sr. Research Director at Avasant. “The ability to deliver managed workplace services, coupled with hardware-centric play and a strategic partner ecosystem, have placed Compucom as a disruptor in Avasant’s Digital Workplace Services 2021 RadarView.”

Hitting PEAK Performance

Everest Group’s PEAK Matrix assessments provide comparative evaluations of providers, locations and products and solutions within various market segments. Leading organizations around the globe trust these comparative assessments because of their unbiased evaluations.

“Compucom’s emphasis on user experience, fluid workplace, AI-powered self-help, and significant investments in an automation-centric workplace solutions contributed to its position as a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2022,” said Udit Singh, Practice Director, Everest Group. “Compucom’s robust expertise and delivery footprint for deskside support continues to be its biggest win theme.”

Everest Group recognized Compucom based on three key criteria:

• User Experience: Compucom has a strong focus on measuring and improving user experience through persona and experience-centric metrics. With robust transformation solutions, Compucom provides agility and flexibility to customers and users in the healthcare and retail sectors.
• Workplace Solution Portfolio: Compucom’s workplace solution portfolio is designed to support modern fluid workplaces underpinned by zero-trust security, BYOD (Bring You Own Device), modern endpoint management, and AI-powered self-help.
• Customer Relations and Investments: Customers consider Compucom a cost-effective player that pitches a transformation roadmap contextualized to the size and needs of each customer. Compucom has made significant investments in Moogsoft and Bonitasoft to strengthen its automation-based workplace solutions.

“We’re thrilled that leading analyst firms like Avasant and Everest Group recognized our
innovation and workplace solutions,” said Mick Slattery, Compucom CEO. “This highlights the
dedication and service our associates provide daily to our customers. I am excited about the coming year as we build remote-right tech and service solutions making it possible for more people at more organizations to work from anywhere, anytime on any device safely and securely.”

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, March 3, 2022 – Compucom, a leading managed services provider, was recognized as a Leader in the Advanced Digital Workplace Services market by NelsonHall. As a Leader, Compucom was found to exhibit a high capability relative to their peers to both deliver immediate benefit and to meet future client requirements.

NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) is used by strategic sourcing managers and BPS and ITS category managers across a comprehensive range of business process outsourcing and IT outsourcing service lines, both horizontal and industry-specific.

“We’re honored to see NelsonHall recognize Compucom’s commitment to helping our customers adapt to new operating models,” said Mick Slattery, CEO of Compucom. “We are connecting people, technology and the edge with a seamless experience, creating the future of work in real-time. This is the new reality for cybersecurity, business resilience, and employee retention.”

According to NelsonHall, Compucom’s strengths in the Advanced Digital Workplace Services industry were primarily due to:

• Ability to Adapt to Future Needs: NelsonHall found Compucom demonstrated an ability to meet future client requirements by investing in IP, accelerators and partner technologies. As part of their “Remote Right” initiative to support new hybrid workforce models, Compucom is implementing AI-led virtual agents, partnering with Twilio to support asynchronous text interactions, and using the Intel vPro chipset to further enable remote management of devices.
• Advanced Customer Experience: Compucom’s Customer Experience Office drives continuous improvement in its customers’ user experience. This is evidenced by their increased use of experience level agreements (XLAs) across its client base, customized by persona, client verticals, and client-specific requirements.
• Expansive Field Services Capabilities: Compucom uses its extensive field services capabilities to facilitate remote support and use of Advanced Exchange and immersive technologies. This is done through Solution Cafes, smart lockers, IT vending machines, residential onsite support, and strengthened remote capabilities.

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the “art of the possible” in digital operations transformation.

The firm’s 2021 NEAT vendor evaluation analyzed the performance of 19 vendors offering advanced digital workplace services. This included evaluating companies’ capabilities to provide proactive and predictive support services, self-serve capabilities, on-site and virtual support services, AR/VR and other immersive technology, smart meeting rooms and smart offices, artificial intelligence, personalized experience services and many other key buy-side dynamics.

“At the start of the pandemic, clients needed help to get their teams remote and up and running. Compucom provided this service, known as Remote Light, by getting basic equipment to staff working remotely and providing the most secure working environment to essential workers,” said John Laherty, senior research analyst at NelsonHall. “Now, Compucom has pivoted toward ‘Remote Right,’ which means planning for the long-term implications of managing remote, on-premises or hybrid workplace connectivity, productivity and security.”

NelsonHall’s report also noted that Compucom’s Elite Employee Experience provides customized technology, support, and managed services from its core offerings to create an end-to-end experience. In addition, the report highlighted the company’s use of persona-based needs and linking contractual engagement to measurable experience outcomes (XLIs) to improve business processes and outcomes.

Access to the NelsonHall Advanced Digital Workplace Services 2021 NEAT Assessment report is free for registered buy-side organizations and available to qualifying NelsonHall clients on NelsonHall’s site.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies.

NelsonHall’s research is based on rigorous, primary research, and is widely respected for the
quality, depth and insight of its analysis.

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, Feb. 24, 2022— As the definition of the workplace evolves, companies like Compucom, a leading managed services provider, redefine the employee work and technology experience.

For its innovative efforts, Compucom was recognized as the Leader in the 2021 ISG Provider Lens Managed Digital Workplace Services (DWS) Midmarket industry analysis. The Future of Work – Services and Solution report highlights Compucom’s category leadership via its compelling experience-focused services portfolio and strong local presence, frequently being able to provide same-day or next-day onsite service.

According to Information Services Group (ISG), Compucom is a leader in the highly competitive managed service provider (MSP) space due to three key strengths:

• Digital workplace solutions portfolio: Compucom’s family of products and services provides clients with best-in-class offerings, giving them flexibility to solve complex customer challenges.
• Employee experience-focused services: Compucom’s employee tech support providing digital, remote, and onsite support was cited a key differentiator. Compucom leads the industry by combining both traditional service level agreements (SLAs) and experience indicators to measure experience level agreements (XLAs).
• Strong device management services: Compucom offers strong device management services and helps deliver devices, peripherals, and device support across the United States and Canada by using its partnerships with vendors such as Apple, AT&T, Cisco, Dell and Intel.

As an industry leader, Compucom displayed a comprehensive product and service offering, a strong market presence and competitive position, per ISG’s research. Leaders also represent innovation and stability.

“This Leader recognition is a true testament to the skill and passion of our associates. Every day, they bring new ideas to our customers to enhance the overall user experience by anticipating issues while remaining flexible and agile to support their needs,” said Mick Slattery, Compucom CEO. “As we embark on this new year, the recognition reflects the progress we’ve made and the journey we are on toward solving our customers’ challenges today and tomorrow.”

ISG also named Compucom a Product Challenger in both the Managed DWS – Large Accounts and Managed Employee Experience Services. The report highlighted the company’s product and service portfolio, unmatched broad and deep range of capabilities, and its investment in growing their market presence and competitive strengths.

“Compucom has been a well-known and established player in end-user computing and digital workplace services space for many years,” said Mrinai Rai, lead analyst at ISG. “Its renewed focus on employee experience enablement leveraging its device-as-a-service, automation-led workplace support and experience-level indicators (XLIs) position it very strongly in the U.S. market.”

About ISG Provider Lens

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.

Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

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Gene King • APR
Communications & Analyst Relations

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