IT Leaders feel that Mac combines reliability and simplicity for enterprise use

FORT MILL, SC, Mar 2, 2026 –  A new survey of enterprise IT leaders commissioned by Compucom, a leading technology sourcing, managed services provider and an Apple Premium Business Partner, finds that Mac is a trusted platform of choice for enterprises that prioritize security, AI-readiness, and user experience.

The results from the survey fielded by Atomik Research, reveal some industry insights around Mac security features including:

• 73% of IT leaders say Mac is more secure than PC
• 83% believe Mac offers tangible security advantages
• 78% report fewer security incidents on Mac devices

Reliability and usability also are top drivers as 72% rate Mac devices as more reliable and 53% say they’re easier to support.

The survey also shows enterprises are maturing in device lifecycle management, with 67% running formal programs and 43% actively recovering end-of-life value — aligning with sustainability and cost-optimization goals. A Mac device offers strong residual value at end-of-life thanks primarily to its strong trade-in value. Combined with Compucom’s strong IT asset disposition, customers with Mac devices can reap additional benefits using Compucom’s buyback and recycling programs.

Device Choice Redefined the Modern Workplace

The survey found that 90% of enterprises now empower employees to choose the device that works best for them. With these changing workforce expectations, enterprises new to Mac may need assistance with key services like network setup and identity management — this is where Compucom can help.

Compucom leverages its proprietary Full Lifecycle Observability (FLO) Framework to help enterprises procure, deploy, and manage Mac devices using existing platforms like Microsoft Intune, JAMF, and other enterprise tools. Compucom also provides enterprise customers a customized Readiness Assessment using its Mac Maturity Model. The result: simplified operations, lower support tickets, and a better end-user experience. Mac in the Enterprise

In the FLO: Keeping Employees Productive, Engaged, and Secure

Compucom’s FLO Framework gives IT teams real-time visibility across all endpoints, including Mac, to monitor performance, security posture, and user experience. FLO enables teams to detect and resolve issues before they impact employees, maintain compliance, and optimize device health throughout the lifecycle.

“The FLO Framework is like having a command center for the entire digital workplace,” added Flanagan. “It helps IT move from reactive to proactive resolution, anticipating problems before users even notice them. Combined with our lifecycle services for Apple devices, it creates a more secure, productive, and satisfying environment for every employee.”

AI-Ready by Design

With 54% of IT leaders already adopting AI and another 40% exploring it, Mac is viewed as a strong platform for the next generation of workplace innovation. According to Flanagan, “The combination of strong security architecture and AI performance, bolstered by Apple silicon, positions Mac to lead the AI era — and Compucom helps enterprises unlock that potential responsibly and securely.”

About Compucom 

Compucom, an Apple Authorized Service Provider and Apple Premium Business Partner, delivers smarter, more secure, and more sustainable technology experiences for the modern workplace. As a leading provider of managed IT, digital workplace, and device lifecycle services, Compucom helps enterprises source, integrate, support, and optimize technology across hybrid environments. With solutions like Full Lifecycle Observability (FLO), Compucom enables organizations to enhance productivity, control costs, and empower employees everywhere. Visit www.compucom.com to learn more.

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FORT MILL, SC, July 22, 2025 –  Compucom, a leading technology and IT managed services provider, is proud to share that CRN®, a brand of The Channel Company, has recognized it as a finalist in the first-ever CRN Best of the Channel Awards in the Best Solution Provider of the Year category.

As a finalist, Compucom is being spotlighted for their dedication to channel innovation and excellence through cost-optimized transformation and operational managed services.

This is the first CRN Best of the Channel Awards honoring the individual leaders, teams, and companies setting an example with their visionary strategies and outstanding contributions to channel success. Winners will be announced at the Best of the Channel Awards Gala in Atlanta on Oct. 14, immediately following The Channel Company’s XChange Best of Breed Conference.

Over the past year, Compucom has transformed IT management with a proactive, optimized approach that improves productivity and employee experience, benefiting both the company and its customers. Central to this transformation is the company’s proprietary Full Lifecycle Observability (FLO) Framework. This innovative solution integrates data from diverse IT systems and leverages AI/ML and advanced analytics to correlate and contextualize this data to produce actionable insights. With FLO, Compucom gains a comprehensive understanding of customers’ IT environments — enabling delivery of smarter, more efficient IT services across the entire lifecycle — from sourcing and integration to support and disposition.

“We are excited to spotlight the finalists of the first-ever CRN Best of the Channel Awards, representing the channel’s guiding lights for innovation, partnership, and impact,” said Jennifer Follett, VP, U.S. Content, and Executive Editor of CRN, The Channel Company. “These leaders, teams, and companies represent the best of what’s possible—from future-focused strategies and bold leadership to a deep commitment to channel-driven success. We are proud to highlight how their achievements and dedication drive the channel forward.”

Mike Flanagan, Compucom CIO/CTO, continues to drive the company’s digital transformation. “This is a testament to the innovation, resilience, and customer-first mindset that defines Compucom. As technology continues to evolve rapidly, we remain focused on delivering seamless, scalable, and secure IT solutions that empower our clients to thrive. This recognition reflects the dedication of our entire team to pushing boundaries and delivering real business value,” Flanagan said.

About Compucom 

Compucom sources, integrates and supports workplace and advanced technology for enterprise organizations. Analysts recognize us as an industry leader, as do our many long-term customers. The company has a comprehensive portfolio of solutions, including technology sourcing, managed IT services and support, project and professional services, including IT staffing – backed by one of the largest company-badged support networks in the United States and Canada. For more information, visit www.compucom.com. 

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, May 5, 2025 –  Compucom, a leader in managed IT services and digital workplace solutions, announces significant year-over-year improvements in its EcoVadis sustainability performance, continuing its ascent as a forward-thinking, socially responsible organization.  

This year, Compucom achieved a dramatic 20% increase in its overall score, landing in the top 19% of all companies assessed globally and the top 12% within its industry. These achievements mark a leap forward from last year’s standing in the top 24% of the sector, solidifying Compucom’s commitment to measurable, impactful sustainability initiatives.  

The EcoVadis assessment, recognized as one of the world’s most trusted sustainability ratings, evaluates companies across four key areas. Compucom’s scores reflect broad improvements across the board, including: 

• Environment: 16% increase  
• Sustainable Procurement: 18% increase  
• Ethics: 17% increase  
• Labor and Human Rights: 10% increase 

These gains place Compucom in the 80th percentile overall, up from the 68th percentile last year, and have propelled the company closer to Silver Medal status. Furthermore, achieving one of the largest improvements recorded from last year to this year underscores Compucom’s unwavering dedication to operational and cultural sustainability.  

“Compucom not only advanced as a company but also empowered our customers’ sustainability journeys through tailored IT solutions. Sustainability isn’t just part of our process, it’s become ingrained in our company culture and how we do business. This milestone is a testament to the hard work of our teams and the strategic priority we place on sustainable business practices.”

Paul Gagnier, Compucom Chief Legal and Compliance Officer

Compucom’s focus on sustainability extends beyond its own operations to its clients, guiding businesses toward greener IT solutions. “Not only is Compucom taking major steps to increase its sustainability efforts for our associates, but we’re also helping businesses achieve their own green initiatives,” said Sherisse Egbochuku, corporate compliance manager and lead for the company’s Sustainability Affinity Group. “This isn’t about meeting a goal; it’s about setting a standard for innovation and responsibility in IT.”  

The company attributes its success to a collective effort across teams and departments. The leadership and commitment of Compucom’s dedicated sustainability team ensured that Compucom addressed key areas of improvement, propelling the company to its current standing.  

With consistent improvements in its sustainability performance, Compucom aims to continue its upward trajectory, driving positive environmental and social outcomes for employees, customers, and communities alike. 

About Compucom 

Compucom sources, integrates and supports workplace and advanced technology for enterprise organizations. Analysts recognize us as an industry leader, as do our many long-term customers — including 5 of the top 10 Fortune 500 companies. The company has a comprehensive portfolio of solutions, including technology sourcing, managed IT services and support, project and professional services, including IT staffing – backed by one of the largest company-badged support networks in the United States and Canada. For more information, visit www.compucom.com. 

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, Apr 8, 2025 –  Compucom, a leading technology sourcing, integration and services company, has selected OpsRamp, a Hewlett Packard Enterprise company, to power its entire services business with full lifecycle IT monitoring, observability and operations management. This strategic move marks a substantial enhancement to Compucom’s Full Lifecycle Observability (FLO) capabilities.

Compucom’s Full Lifecycle Observability Framework integrates data from key areas of enterprise IT, including support, workplace technology, employee experience, compliance, and IT operations, into a centralized dashboard. Utilizing AI and analytics, it provides a comprehensive view of the IT environment, offering insights and recommendations for overall improvement. By adopting OpsRamp across its services portfolio, Compucom will further enhance its ability to deliver observability across hybrid infrastructure, network, security, and cloud services.

“Enterprise IT infrastructure has become increasingly complex with the adoption of hybrid technologies, spanning on-premises data centers, remote locations, and multiple cloud platforms. OpsRamp software, combined with our end-user monitoring tools, provides us a 360-degree view of a customer’s IT infrastructure, leveraging the data to provide actionable intelligence.”

Mike Flanagan, Compucom CIO/CTO

Enhancing the Depth and Breadth of Insights

OpsRamp introduces end-to-end observability and AIOps, covering all aspects of the environment, including infrastructure, network layers and applications. By integrating data from metrics, events, logs, traces, and network flows, OpsRamp provides: 

• Comprehensive visibility and deep insights into the performance and health of multi-cloud and multi-vendor IT environments. 
• Proactive identification of issues and accelerated root cause analysis.  
• Improved IT resiliency and efficiency. 

This unified approach enhances operational efficiency and reliability, reducing downtime and empowering organizations to deliver superior digital experiences in complex, hybrid, multi-cloud environments. HPE reports that OpsRamp has helped organizations achieve benefits such as: 

• 95% reduction in event noise and alert floods. 
• 50% reduction in the mean time to discover and resolve (MTTR) incidents. 
• 20% reduction in labor and operational costs. 

A Closer Look at the Advantages of HPE OpsRamp

The benefits offered to enterprise IT environments include:

• Full Stack Observability: OpsRamp empowers organizations to comprehensively discover, map, and monitor their multi-vendor and multi-cloud IT environments across multiple runtimes and application types. By collecting critical telemetry data — metrics, logs, events, traces, and network flows — OpsRamp constructs detailed dependency and business service maps, offering complete visibility into the performance and health of the IT estate.
• AI-Powered Insights: OpsRamp helps enhance service levels and proactively resolves potential issues by utilizing AI and machine learning to correlate events, detect changes and anomalies, reduce alert overload, and accelerate incident identification and root cause analysis.
• Intelligent Automation: Boost IT resilience and automate routine tasks to improve efficiency and compliance with OpsRamp’s Intelligent automation. OpsRamp utilizes policy-based workflows and runbook automation to automatically route incidents to the right experts, reduce MTTR, and automate patch management and compliance checks.
• Ecosystem Integration: OpsRamp supports over 3,000 integrations, allowing seamless incorporation into an existing IT ecosystem. 

“OpsRamp offers a superior, efficient, and comprehensive IT operations management solution compared to traditional tools,” Flanagan said. “By leveraging it as part of our Full Lifecycle Observability Framework, we help customers proactively manage their infrastructure and address issues more effectively.”  

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, 15 mars 2025 — Compucom, leader mondial de l’approvisionnement, de l’intégration et du soutien des besoins informatiques des entreprises, a le plaisir d’annoncer la nomination de Heenesh Mistry au poste de directeur des ventes pour le Canada. Cet ajout stratégique souligne l’engagement de Compucom à étendre sa présence sur le marché et à fournir des solutions innovantes aux clients.  
 
Heenesh apporte plus de 14 ans d’expérience dans la gestion des ventes et les rôles de directeur de comptes, démontrant un leadership exceptionnel et des capacités de vente stratégique. Dans son nouveau rôle, il mettra à profit sa vaste expérience en technologie et en vente pour diriger les efforts de vente de Compucom, stimuler la croissance des revenus et renforcer les partenariats avec les clients au Canada.  
 
« Heenesh apporte une riche expérience et une expérience avérée en leadership commercial dans tous les secteurs des solutions et services technologiques », a déclaré Kevin Mullen, vice-président exécutif de Compucom, directeur national pour le Canada. « Nous sommes ravis de l’accueillir dans le groupe Compucom et attendons avec impatience l’expertise et l’énergie qu’il apportera à notre équipe. »  
 
Avec son approche avant-gardiste et son engagement envers l’excellence, Heenesh s’aligne parfaitement sur la mission de Compucom de fournir des services et des solutions informatiques de premier ordre. 

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, Mar. 18, 2025 – Compucom, a global leader in sourcing, integrating and supporting enterprise IT needs, is pleased to announce the appointment of Heenesh Mistry as Sales Director for Canada. This strategic addition underscores Compucom’s commitment to expanding its market presence and delivering innovative solutions to customers. 

Mistry brings over 14 years of experience in sales management and account executive roles, demonstrating exceptional leadership and strategic sales capabilities. In his new role, he will leverage his extensive background in technology and sales to lead Compucom’s sales efforts, drive revenue growth, and strengthen client partnerships in Canada.  

“Heenesh brings a wealth of experience and a proven track record in sales leadership across all sectors and verticals in the technology solutions and services industry,” said Kevin Mullen, Compucom Executive Vice President, Country Manager for Canada. “We are excited to welcome him to the Compucom family and look forward to the expertise and energy he will bring to our team.”  

With his forward-thinking approach and commitment to excellence, Mistry addition aligns perfectly with Compucom’s mission to provide top-tier IT services and solutions. 

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, Mar 10, 2025 – Compucom, a leader in managed IT services, technology sourcing, and digital workplace solutions, today unveiled its Geordi Center, a collaboration studio to provide hands-on demonstrations of cutting-edge technologies that enhance productivity and transform the employee experience.  

The Geordi Center, located within Compucom’s state-of-the-art Advanced Configuration Center in Paulsboro, NJ, represents the company’s bold commitment to push digital workplace innovation forward and provide customers with actionable intelligence from the vast amount of data generated within the IT environment. 

The Geordi Center is more than just a name; it is an inspiration. Named after the visionary character Geordi La Forge from Star Trek, who used technology to expand his perception of the world, this center embodies that same spirit. His iconic visor symbolizes how technology can enhance capabilities and provide new ways of managing data—just as Compucom leverages AI and data to bring observability and visibility to IT environments. The company’s goal is to equip customers with actionable intelligence, empowering them to drive predictable, transformative outcomes through its Full Lifecycle Observability (FLO) Framework with the mission of enhancing visibility through technology. 

“The Geordi Center is dedicated to bridging the gap between data and actionable intelligence, empowering businesses to reimagine what’s possible with their IT,” said Mike Flanagan, Compucom CIO/CTO. “It’s in this Center where our customers will experience firsthand how modern solutions elevate their business operations and workplace experience.”  

Highlights of the Geordi Center

• Interactive Technology Demonstrations: The studio showcases AI-driven tools that help enterprises streamline operations, boost productivity, and enhance employee satisfaction.  

• Live FLO Dashboards: Guests will see Compucom’s FLO Dashboard in action. These live dashboards extract actionable intelligence from complex data, enabling organizations to make informed, real-time decisions.  

• Customer-Centric Approach: The studio is built to foster collaboration with CIOs, IT innovators, and industry leaders, demonstrating how technology can solve real-world challenges.  

• Integration of Technology Sourcing & Services: Situated steps away and in view of Compucom’s technology procurement, configuration and deployment area, visitors not only see how their data impacts their IT ecosystem but how that data comes to life in their technology sourcing solutions. 

The Center made its debut at the company’s annual Advisor and Analyst Day, February 26. John Laherty, senior research analyst at NelsonHall, who has attended previous events said, “It was really impressive to see how the center provides clients with an immersive experience to co-collaborate and develop transformational roadmaps and use cases. This is all underpinned by access to real-time data insights and dashboards through its FLO Framework and Compucom’s end-to-end capabilities, including its extensive partner ecosystem.”

The Geordi Center isn’t just a space to highlight technological innovation; it’s a hub for fostering conversations about the future of IT and strengthening partnerships that empower companies to thrive in the digital age. Visitors to the Center will gain insight into how Compucom brings visibility and value through its IT solutions, and how technology can be seamlessly folded into the workplace to drive results. The Geordi Center stands as the company’s commitment to solving today’s IT challenges—by illuminating the unseen, connecting the dots, and enabling customers to shift from reactive to proactive decision-making. 

About Compucom

Compucom sources, integrates and supports workplace and advanced technology for enterprise organizations. Analysts recognize us as an industry leader, as do our many long-term customers — including 5 of the top 10 Fortune 500 companies. The company has a comprehensive portfolio of solutions, including technology sourcing, managed IT services and support, project and professional services, including IT staffing – backed by one of the largest company-badged support networks in the United States and Canada. For more information, visit www.compucom.com. 

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, Feb 11, 2025 – Compucom, a leading technology sourcing, integration and services company, is excited to partner with Verkada to bring smarter, simpler, and more effective security solutions to businesses. Combining Compucom’s IT expertise with Verkada’s cloud-based security technology makes it easier than ever to protect people, assets, and operations — while gaining meaningful insights from security data. Together, Compucom and Verkada are unlocking new levels of operational insights and analytics from physical security data, providing businesses with the tools they need to protect their people, assets, and operations.

Why This Partnership Matters

Security needs vary by industry, and our partnership with Verkada is designed to meet those unique needs head-on:

• Manufacturing (Security, Accidents & Environmental Health): Monitor operations, improve workplace safety, and ensure regulatory compliance.
• Retail (Loss Prevention): Reduce theft and fraud in real time with AI-powered surveillance and intelligent monitoring.
• Banking (Branch Security & Incident Response): Integrated video surveillance, access control, and real-time alerts keep branches safe.
• Healthcare (Safe Spaces & Privacy): Secure environments while staying compliant with HIPAA and privacy regulations.

Bringing Security & IT Together

Verkada has changed the game by unifying traditionally separate systems — video surveillance, access control, and environmental monitoring — into one, cloud-based managed platform.

Compucom amplifies these capabilities by integrating these products with our proprietary platform, providing:

• Scalable, & Future-Ready Solutions: Flexible deployments that grow with your organization’s needs.
• Custom Dashboards & Advanced Analytics: Security data that helps drives better business decisions.
• End-to-End Management & Support: Streamlined operations with Compucom’s managed IT services.

What’s Next for Security in 2025?

Here’s what’s on the horizon:

• AI & Automation: Smarter analytics for proactive threat detection and incident response.
• IoT-Driven Environmental Monitoring: Real-time alerts for air quality, temperature changes, and hazardous conditions.
• Cloud-Native Security Platforms: A shift toward fully cloud-managed security solutions for better scalability improved scalability.
• Data-Driven Insights: Leveraging security data beyond protection—enhancing efficiency, compliance, and overall business strategy.

The Future of Security Starts Now

With Compucom and Verkada, organizations can rethink security — not just as protection, but as a strategic advantage.

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Contact

Gene King • APR
Communications & Analyst Relations

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IT engine enables data-driven, informed decisions to drive efficiency, productivity

FORT MILL, SC, Oct. 30, 2024 – Compucom, a global leader in sourcing, integrating and supporting enterprise IT needs, today unveiled its new engine that powers its services centered on Full Lifecycle Observability (FLO), a groundbreaking approach designed to transform IT operations and decision-making across enterprise IT environments. This will enhance services, optimize outcomes, improve digital experiences, and align IT strategies with business objectives through advanced analytics and artificial intelligence (AI) plus machine learning automation. 

Having one view of the entire IT lifecycle is essential for maintaining the health and performance of complex corporate systems. By harnessing the power of the FLO Framework from Compucom, organizations can proactively identify and resolve issues, ensure seamless operations, and deliver superior user experiences. 

Empowering IT Decisions

Compucom’s FLO Framework is composed of a technology stack that provides AI-generated insights and recommendations visualized via a dashboard. This provides real-time visibility to all IT and business leaders through a variety of metrics that matter most to their business. These insights and recommendations are then leveraged by Compucom experts to enable proactive, data-driven decisions that start with technology acquisition through disposition that lead to positive business outcomes, for example, improved accuracy of asset intelligence, a more compliant environment, an improved digital workplace experience, and more. 

There are three key components to Compucom’s FLO Framework: 

• Power of Choice: Customers have the power to choose the underlying tools that best meet their demands, budgets and outcomes. 

• Flexibility: Customers can leverage their own tools or opt to incorporate the tool stack brought by Compucom or use a combination. 

• Customization: The FLO Framework offers a degree of customization of output, which may not be possible in other platforms that are governed by strict tool partnerships. 

Enhancing User Experience and Operational Efficiency

At the heart of the framework is the commitment to improve digital employee experiences while optimizing IT infrastructure. The framework includes a customer dashboard dubbed FLO-Dash that provides a holistic view of the entire IT infrastructure. This dashboard provides a singular site where CIOs, IT leads, and other key leaders can monitor and track device health, self-resolution of IT issues, modern procurement-to-delivery processes for technology and services, and advanced analytics that align IT with business outcomes.

Driving Improvements, Lowering Costs

Compucom has leveraged its FLO engine within its own systems and already has experienced an increase from 75% to 96% compliant devices after administering security patches. In addition, the company’s asset intelligence accuracy is now 98% – ensuring the company knows where assets are, how they are used and when they may need upgrading. The company estimates it can save customers 10% in device procurement costs, reduce workplace and software tickets by 20%, ramp up employee productivity and reduce outages and device downtime. 

“The FLO Framework is all about the intelligent use of data to effectively and efficiently manage the IT environment with data-driven, informed decisions,” Flanagan continued. “When IT is your business, the more you FLO, the more you’ll know about how your IT is running.” 

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Gene King • APR
Communications & Analyst Relations

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FORT MILL, SC, Oct. 16, 2024 – The staffing division of Compucom, eXcell, will be integrating with the overall Compucom brand, ushering in a new era under the name Compucom Staffing. This strategic move underscores the company’s belief in the power of unity and the strength of one cohesive brand.

With staffing being a crucial part of the company’s value proposition, the consolidation of eXcell with the Compucom brand allows us to assert its leadership role in providing comprehensive IT solutions to customers.

By converging under a single brand, collaboration will be further enhanced across the company’s Talent Acquisition and Delivery teams. Harnessing shared insights, resources, and expertise, the company will provide a stellar candidate and customer experience.

The merger will streamline workflows, optimize the approach to sourcing and help attract and retain premier talent for customers.

“The unity of our brand amplifies our employer brand presence, enhancing our allure to both prospective candidates and clients alike. This strategic alignment will also ensure the consistent and impactful conveyance of our values and culture. “

Krystal Barnes, Vice President of Human Resources, Compucom

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Gene King • APR
Communications & Analyst Relations

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